Night Janitorial Supervisor

ABM US • Redwood City, CA

93d • $74,000 - $74,000

About The Position

The position involves establishing and maintaining strong client relationships with a positive customer service orientation. The individual will serve as the main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved. Leadership and support will be provided while being available for emergency and off-hour support. The role promotes a strong safety culture and work environment, training staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices. Responsibilities include planning and assigning work schedules to ensure service delivery expectations are achieved, ensuring timely responses to client-reported emergency cleaning situations, and training staff on building and property security protocols at each assigned client location. The individual will also train staff on ABM standard cleaning methods and any non-standard cleaning protocols contracted for specific clients, ensuring cleaning supplies/chemicals are appropriately utilized and properly stored. Additionally, the role involves monitoring employee timekeeping entries for adherence to assigned work schedules and company policy, looking for opportunities to increase revenue by providing additional billable project work, and arranging for staff substitutions or personally performing work where employee absences could impact timely completion of contracted work.

Requirements

• At least 2 years of experience supervising employees.
• Experience with commercial cleaning industry is a big plus.
• Experience effectively managing teams: solid staff retention, counseling and developing team members, etc.
• MS Office (Outlook, Word, Excel) proficiency required.
• Valid Driver’s License and satisfactory driving record is required to operate company vehicles to and from customer work sites.
• Proven ability to handle confidential information with discretion.
• Detail-oriented with a high level of accuracy.
• Strong organizational, multi-tasking, and prioritization skills.
• Excellent interpersonal and communication skills, including ability to give effective presentations to small and large groups.
• Resourceful team player with a positive outlook and approachable demeanor.
• Must be a US Citizen or Green Card Holder.
• High School Diploma or GED (Required)

Responsibilities

• Establish and maintain strong client relationships with a positive customer service orientation.
• Serve as main point-of-contact for client liaisons, meeting regularly to confirm quality standards are met and service issues are promptly resolved.
• Provide leadership and support while being available for emergency and off-hour support.
• Promote strong safety culture and work environment. Train staff to utilize Personal Protective Equipment (PPE) and follow safe movement practices.
• Plan and assign work schedules to ensure service delivery expectations are achieved.
• Ensure timely responses to client-reported emergency cleaning situations.
• Train staff on building and property security protocols at each assigned client location.
• Train staff on ABM standard cleaning methods and any non-standard cleaning protocols contracted for specific clients.
• Train staff to ensure cleaning supplies/chemicals are appropriately utilized and properly stored.
• Maintain SDS sheet and OSHA requirements.
• Train staff on safe operation of all cleaning equipment (buffers, scrubbers, etc.).
• Train and manage Site janitorial and Porter staff.
• Continuously monitor employee timekeeping entries, looking for adherence to assigned work schedules and company policy.
• Look for opportunities to increase revenue by providing additional billable project work to new clients and/or existing base of clients.
• Arrange for staff substitutions or personally perform work where employee absences could impact timely completion of contracted work.

Benefits

• Comprehensive benefits package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees