ALQ - NIGHT HOST

Kampgrounds Of America, Inc.•Albuquerque, NM

34d

About The Position

The Night Host assists the guest services department, after normal store hours, by registering late arriving customers, selling and delivering ice and firewood, enforcing campground rules, picking up trash and emptying trash receptacles, answering the after-hours phone, responding to messaging services, doing basic housekeeping duties, and performing light maintenance and repairs. They provide accurate and concise information about park rules, recreation activities, and directions to destinations. This guest facing position requires exceptional customer service, a can-do attitude, and the self-motivation to work independently.

Requirements

Experience in campground or comparable position.
Office and light maintenance work in high public contact area.
Read, write, and speak English in a clear and concise manner.
Ability to work nights, weekends, and holidays.
Capable of working independently and as part of a team.
Valid Driver’s license.
Must be able to lift up to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly.
Move, lift, carry, push, pull and place objects weighing less than or equal to 10 pounds without assistance.
Must be able to operate various loud and vibrating maintenance tools and equipment
Ability to stand for long periods of time.
Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain.
Able to work inside and outdoors and in various climates

Responsibilities

Assist guests with registering, guiding them to their sites, and with other customer service needs.
Keep a record of all events that occur on shift, in chronological order, for future reference.
Sell and deliver ice and firewood.
Keep grounds free from trash, litter, and debris, and empty trash receptacles.
Ensure the cleanliness of grounds, landscaped areas, parking lots, restrooms, pool, and office areas.
Clean campsites by performing minor maintenance tasks such as raking the campsite pad, washing tables, and cleaning out fire rings.
Clean restrooms per housekeeping schedule and collaborate with housekeeping staff and communicate daily housekeeping needs.
Interact with guests and make recommendations for things to do in local area.
Follow all safety guidelines for the operation of equipment and use of chemicals.
Make minor carpentry, plumbing, and electrical repairs.
Approach all encounters with guests in an attentive, friendly, courteous, and service-oriented manner.
Report all disturbances to management or in emergencies, to the local authorities without attempting to discipline or apprehend any campground violators.
Prioritize tasks based upon importance and urgency with conscious planning and thoughtful decision making.