Night Guest Services Manager
About The Position
Guide daily front office operations with a sharp eye on service quality, team performance, and the bottom line. Train, mentor, and motivate your team to deliver consistently exceptional guest experiences. Tackle guest concerns proactively and create smooth processes that wow before there’s even a “wow” needed. Build lasting relationships with guests, group contacts, and associates—we’re talking loyalty, not just check-ins. Monitor performance metrics, manage costs, and keep reports accurate and on time (you’ll impress accounting and the GM).
Requirements
- 3+ years in front desk leadership – You know the ins and outs of hospitality, and it shows in how you lead.
- A natural motivator – You bring out the best in people and make high standards feel achievable.
- Strong communication and organization – Because juggling people, problems, and reports takes more than a smile (though that helps, too).
Nice To Haves
- Hilton experience (preferred) – Familiarity with Hilton systems and service standards is a plus.
- Some college or an associate degree (preferred) – It supports the decision-making and reporting responsibilities of the role.
Responsibilities
- Guide daily front office operations with a sharp eye on service quality, team performance, and the bottom line.
- Train, mentor, and motivate your team to deliver consistently exceptional guest experiences.
- Tackle guest concerns proactively and create smooth processes that wow before there’s even a “wow” needed.
- Build lasting relationships with guests, group contacts, and associates—we’re talking loyalty, not just check-ins.
- Monitor performance metrics, manage costs, and keep reports accurate and on time (you’ll impress accounting and the GM).
Benefits
- Career Growth & Learning – 40% of our management hires are internal promotions!
- Invest in Your Future – 401(k) plan with company match.
- Comprehensive Health Coverage – Medical, dental, and vision insurance options.
- Paid Time Off & Vacation – Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
- Perks That Fit Your Life – Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
- Purpose & Impact – Make a difference through Atrium’s community service and volunteer programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
