Night Guest Laundry Attend-FT-102010

Extended Stay America•Newport Beach, CA

About The Position

The Night Guest Laundry Attendant ("NGLA") associate must demonstrate and promote a strong commitment to providing the best possible experience for our guests. The NGLA is responsible for assisting guests overnight, including checking in and checking guests out in accordance with company guidelines and procedures. The NGLA is responsible for completing all laundry responsibilities, answering phones, and ensuring that safety and security procedures are in place in accordance with company guidelines and standards.

Requirements

Understand and communicate in English proficiently to interact with guests and associates.
Operate the property management system technology. Requires the ability to work through all shift reports and perform the audit function when necessary and assigned.
Understand and follow documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Complete routine reports and correspondence.
Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Apply good judgment at all times.
Manage problems, address and solve guest-related issues.
High School Diploma or General Education Degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests and associates.
Assists guests overnight, checking in and checking guests out, and collecting payment in accordance with company guidelines and procedures.
Processes all laundry in compliance with company standards. This includes, but is not limited to, treating for stains, washing, drying and folding linens, terry, blankets, coverlets and shower curtains.
Process all dishware in compliance with company standards. This includes, but is not limited to, washing, drying and packaging.
Stocks all housekeeping carts, cart rooms and laundry rooms with appropriate products to ensure that PAR levels are+ maintained throughout the entire building, in compliance with brand standards.
Process reservations, registrations, payments, and departures in accordance with company guidelines and procedures.
Sets up and maintains the grab and go breakfast in accordance with brand standards.
Conducts periodic daily tours of the property to inspect for cleanliness, collecting trash and maintenance in accordance with standards.
Complies with all company policies and procedures, including prompt reporting of safety and security issues directly to the manager or the appropriate authorities, cash handling and key control.
Assists with the cleaning of any areas of the hotel as assigned by the manager when needed to include but not limited to front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas.
Responsible for maintaining overall hotel cleanliness.
And any other duties as requested by the management team.