Night Front Desk Agent - Yellowstone National Park

Xanterra Travel Collection-posted 2 days ago

Full-time • Entry Level

Onsite • Mammoth, WY

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Live. Work. Explore. as a part of our Lodging team in Yellowstone National Park! Are you enthusiastic about hospitality, people, and beautiful places? By working at Yellowstone National Park, you will get all three! As the Laundry Attendant, you will play a vital role in supporting the day-to-day administrative functions that keep the park running smoothly. Job Summary: Night Front Desk Agents are responsible for checking guests into hotel rooms (somewhere between 9 pm to 8 am), providing great customer service and being subject-matter experts on Yellowstone National Park. Why Yellowstone National Park? We are a welcoming community who work hard, share a real passion for the environment, and enjoy crafting memorable experiences for our guests. As part of the Xanterra Travel Collection®, we are the primary authorized concessionaire in Yellowstone, and proud stewards of the park. Life in Yellowstone: Employee housing (dormitory-style) and on-site employee meals (cafeteria-style) provided at low cost Free on-site laundry facility, Wi-Fi (limited bandwidth), and utilities included No Wyoming state taxes deducted from your paycheck A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities Meet people of all ages from all over the country and world!

Resolve guest problems skillfully with a willingness and desire to understand a guest’s. viewpoint and to take any necessary steps so that the guest is satisfied when they leave.
Document guest problems and/or complaints using correct forms and procedures.
Make, confirm, assist, and cancel reservations, including promoting and selling park activities.
Register guests while receiving and posting proper payment and finalizing guest accounts at checkout.
Offer Yellowstone Forever donation, environmental program, and open account cards to guests during the check-in process.
Accurately follow cash handling procedures and secure bank at all times.
Post charges to guest accounts for services and purchases.
Balance all receipts and postings for work performed during shift at the end of shift.
Answer telephones within three rings using correct greetings and telephone etiquette.
Become familiar with and be able to perform emergency and safety procedures.
Print all necessary Front Office reports.
Other duties as assigned by Front Desk Manager.

Ability to work night shift hours (somewhere between 9 pm to 8 am).
Human relations skills. Must be a "people-person" who thrives on public contact.
Knowledge of computer programs such as Microsoft Outlook.
Communication, sales, cash handling, and computer skills required.
Ability to lift and carry up to 25 lbs.
Standing for eight to ten hours per shift.
Requires bending, stretching and reaching throughout a shift up to 8 to 10 hours.
Working with required chemicals.

Employee Assistance Program
Wellness Program
Learning and Development Program
Free Yellowstone & Grand Teton National Park pass
Employee Recreation Program (recreation centers, athletics, gear rentals, seminars, van trips, hiking, and more)
Access to discounted services at Yellowstone Medical Clinics operated by STGi.
Employee discounts at local gateway communities
Retail, Lodging and Travel Discounts
$350 Referral Bonus Program
The adventure of a lifetime!

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Night Front Desk Agent - Yellowstone National Park

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