Night Customer Service Associate

Prime • Springfield, MO

21h • Onsite

About The Position

Night Customer Service Associate in our sales group fills a key role within the Operations Department by managing geographic regions during the overnight hours. Work alongside our Fleet Manager Group and drivers to develop solutions that provide excellent service customer service, solve problems and provide solutions to the customer.

Requirements

• Basic knowledge of the trucking/transportation industry preferred.
• Strong organizational, computer, and customer service skills required.
• Accurate typing up to 45 WPM.
• Multitasking and a flexible schedule required.
• Overnight availability required.
• Some weekend work will be necessary for this position.
• This position requires being able to sit and remain focused and motivated for long periods of time.
• Being able to multitask between the computer, phone, and different projects is required.

Nice To Haves

• A Bachelor’s Degree from an accredited University in a Business or related field is preferred; or one to three years related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Track freight for customers as requested.
• Create customer reports and update throughout the shift.
• Answer and respond to phone calls and questions from customers.
• Resolve problems real-time and comomunicate any issues with day shift.
• Plan trucks as needed throughout the shift.
• Cultivate positive and productive relationships with customers and shippers.
• Work with Fleet Managers and Drivers to ensure driver needs are met while providing excellent customer service.
• Performs related work as required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1-10 employees