Night Crew Supervisor
About The Position
As a primary contact for customers, the Night Crew Manager provides friendly, courteous, and helpful service. The Night Crew Manager places merchandise on shelves in a retail grocery store. Open cases of merchandise using a company approved box cutter. Places individual items on shelves in the specified location. Face items to be consistent with Division standards. Dusts and washes shelves as needed. Checks temperatures in cold cases, coolers, and freezers. Responsible for total store security. Maintain all aisles with a clear walkway. May occasionally function as cashier/checker. Bales cardboard and cleans floor. Orders groceries and maintains inventory with a hand held ordering device. Supervises, assigns duties, and trains employees.
Requirements
- Ability to follow company customer service procedures.
- Demonstrated prior customer service skills or related experience.
- Successful completion of all company training courses.
- Ability to interact professionally with customers, co-workers, and supervisor.
- Must have the ability to read, write and communicate in English.
- Ability to understand and follow instructions.
- Ability to use the cash register and self-check-out registers as required.
- Basic math skills to calculate prices and make change.
- Ability to handle all forms of tender.
- Knowledge of products, product pricing and store layout.
- Ability to memorize procedures and look up PLU codes.
- Ability to make quality decisions and work independently when necessary.
- Ability to multitask while working under stress and time constraints.
- Ability to complete tasks assigned in expected time frame.
- Must be 21 years old and be able to operate bailer and electrical equipment.
- Reports to work in proper uniform per company policy.
Responsibilities
- Provides customer service as defined by the employer within the scope of the position and within company policy.
- Supervises, trains, assigns duties to night stocking employees, and may write schedules.
- Responsible for accurate inventory procedures to include checking the load for shorts and maintaining total backroom control.
- Loads stock onto six-wheelers or uses pallet jack to move merchandise. Pushes loaded six-wheelers to appropriate area.
- Opens cases and carries product to display area.
- Replaces stock on shelves. Faces and straightens up shelves. Rotates merchandise and removes out of date merchandise from the shelves.
- Writes grocery, non-food orders and does a Backroom Inventory (BRI).
- Returns excess stock to backroom and inventory. Maintains backroom organization.
- Operates electronic scanner cash register to total customers’ final bill.
- Receives payment for customer purchase and count back correct change.
- Bags groceries in plastic, canvas, or paper bags. Lift bags into grocery cart. Offer customer assistance with carry out and provide carryout service if Courtesy Clerk is unavailable.
- Responsible for overseeing employees and responding to customer on-site accidents.
- Maintain cleanliness of store.
- Adheres to Federal, State, local laws. Adheres to safety policies and store rules.
- Other duties as assigned.
Benefits
- medical
- dental
- vision
- disability and life insurance
- sick pay
- PTO/Vacation pay
- paid holidays
- bereavement pay
- retirement benefits (pension and/or 401(k) eligibility)
- Associates in this position may be eligible for a quarterly bonus, subject to Company bonus plans.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
