About the position
The Night Crew Lead exemplifies and ensures strong customer service in all areas of the job, providing a superior quality product that exceeds customer expectations. The role requires a working knowledge of department functions and maintaining an adequate amount of fresh inventory.
Responsibilities
- Maintains an atmosphere of enthusiastic customer awareness with an emphasis on providing fast and friendly Customer Service.
- Assists customers by making product suggestions.
- Engages in suggestive selling and other sales techniques via telephone, in-store intercom announcements, and one-on-one customer interaction.
- Answers and responds to incoming calls appropriately and resolves customer complaints.
- Assists with planning nightly operations and monitoring production processes.
- Builds Grocery displays, rotates and discards outdated or spoiled product.
- Implements effective promotional and seasonal displays.
- Ensures that merchandise is correctly priced and displayed.
- Monitors employee productivity and supervises, trains, and assigns duties to department employees.
- Responsible for ensuring proper code dating for all products within the department.
- Controls inventory to ensure adequate product quantity, quality, and freshness.
- Supervises the processing of all reclamation and maintains orderly conditions in back room and Grocery Department areas.
- Implements correct product preparation techniques and operates related equipment.
- Performs receiving duties including verifying orders and inspecting quality.
- Completes and monitors daily log sheets, sales, and labor paperwork.
- Ensures compliance with workplace safety rules and regulations.
Requirements
- Requires strong communication and interpersonal skills.
- Ability to frequently reach, lift, and maneuver objects up to approximately 50 lbs.
- Ability to stand for long periods of time.
- Knowledge of basic mathematics and weights and measures.
- Must have knowledge of product variety, standards, perishability, product handling, sanitation, labeling, and department policies.
Nice-to-haves
- Experience in a retail environment.
- Knowledge of grocery store operations.
Benefits
- Diverse & Inclusive Work Culture
- Competitive Wages
- Flexible work schedules
- Associate discounts
- Health and welfare benefits for eligible employees (Medical, Dental, 401k and more!)
- Vacation / Paid Time Off
