About the position
As a GetGo Night Crew Lead, you will exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant shopping, purchasing and food services. Disclaimer: Applicant must reside in the same country as the primary location of role as outlined in this job posting.
Responsibilities
- Maintain safety as the top priority in all aspects of our work, for our Team Members, customers, and products.
- Exceed customer and Team Member needs and expectations by providing safe, efficient, accurate and pleasant food service, and guidance and coaching to Team Members, and exemplary service to vendors and stakeholders.
- Cultivate a fast, friendly culture by sharing warmth and passion for service with a smile with all Team Members and customers.
- Oversee new Team Member training and ensure that all Team Members are working in the most efficient and effective way.
- Provide training and leadership to hourly Team Members in the store, and when assigned, to peer Leads as well.
- Ensure all Team Members maintain proper food-handling certifications.
- Proactively monitor competitor fuel pricing and work with appropriate business partners to remain competitive.
- Rapidly correct any equipment issues.
- Focus on flexibility, being ready to lead the team at the registers at one moment, and then step in as a GoGetter at the next.
- Perform duties as GoGetter, Kitchen GoGetter and/or WetGoGetter as needed.
- Assist Store Leader with scheduling, adjustments, merchandising, and promotional activities.
- Be the face of the store at our registers, ringing customers quickly and with a smile, and coaching your team to do the same.
- Nurture an environment of inclusion and diversity, keeping in mind that each Team Member has a voice.
Requirements
- 1 to 3 years of experience required.
- Supervisory experience desired.
- Customer service/retail experience desired.
- High school diploma or equivalent education desired.
- Food safety certification or licensing preferred.
- Ability to lift up to 50 pounds.
- Must be at least 18 years of age.
