Night Auditor

MAIZE HOTEL, LLC • Maize, KS

96d

About The Position

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the Front Desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests, making reservations, prepare daily reports, balancing transactions. Approach all encounters with guests and employees in a friendly, service-oriented manner. Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and name tag when working (per brand standards). Comply at all times with Mid-Continent Hospitality standards and regulations to encourage safe and efficient hotel operations. Maintain a friendly and warm demeanor at all times. Initiate and complete the End of Day process. Run all reports as required for Food and Beverage audit. Complete the Night Audit checklist for computer procedures daily. Balance the day’s work (i.e., movie revenue, telephone postings, valet laundry, server’s and desk agent’s paperwork, etc.). Maintain cashiering responsibilities as per Front Office procedures according to Mid-Continent Hospitality standards. Maintain Front Office computer system operation according to Mid-Continent Hospitality. Fulfill all Front Office functions between the hours of 11:00 pm and 7:00 am. Handle and follow through on all guest request daily from 11:00 pm and 7:00 am. Follow safety and emergency procedures according to Mid-Continent Hospitality standards. Maintain proper record keeping (i.e log books, etc.) according to Mid-Continent Hospitality standards. Be familiar with all Mid-Continent Hospitality policies and house rules. Complete the initial direct bills, daily, and place on the Controllers desk; attach folio/banquet check back-up to the bills. Maintain radio contact with Security/other employees during entire shift. Have a working knowledge of security procedures. Prepare and distribute the Daily Flash Report as needed. Transfer the master or house accounts as necessary. Ensure employees are at all times, attentive, friendly, helpful and courteous to all guests, managers and fellow employees. Maintain compliance with all company policies and procedures. Perform related duties as assigned by Front Office Manager or any other member of management.

Requirements

• At least 1 year of progressive experience in a hotel or a related field required.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Ability to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently.
• Ability to evaluate and select among alternative courses of action quickly and accurately.
• Ability to work well in stressful, high pressure situations.
• Effective problem-solving skills in the workplace.
• Ability to assimilate complex information from disparate sources.
• Ability to work in a self-managed environment.
• Proficiency in Windows operating systems and company-approved spreadsheets and word processing.
• Effective listening and understanding skills.
• Ability to maintain composure and objectivity under pressure.

Responsibilities

• Register guests and make reservations.
• Prepare daily reports and balance transactions.
• Initiate and complete the End of Day process.
• Run all reports as required for Food and Beverage audit.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day’s work including movie revenue, telephone postings, valet laundry, and server’s and desk agent’s paperwork.
• Maintain cashiering responsibilities as per Front Office procedures.
• Maintain Front Office computer system operation.
• Fulfill all Front Office functions between 11:00 pm and 7:00 am.
• Handle and follow through on all guest requests during the overnight shift.
• Follow safety and emergency procedures.
• Maintain proper record keeping according to company standards.
• Be familiar with all company policies and house rules.
• Complete initial direct bills and place on the Controllers desk.
• Maintain radio contact with Security and other employees.
• Prepare and distribute the Daily Flash Report as needed.
• Transfer master or house accounts as necessary.
• Ensure employees are attentive, friendly, helpful, and courteous.
• Maintain compliance with all company policies and procedures.
• Perform related duties as assigned by management.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED