About the position
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels throughout the United States, Mexico, and the Caribbean. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our service ethos is proactive and holistic, fostering an environment where guests feel truly welcomed and supported at every interaction. Our culture is people-focused, data-driven, and results-oriented. The Night Auditor is responsible for the overnight audit process and accounting functions such as daily reporting of revenues and accounts payables, transaction audits and verifications, and preparation of final statements for the next day's check-outs. They may also perform reception duties for late-night guests.
Responsibilities
- Check front office accounting records for accuracy summarize information for the hotel's financial records
- Track room revenue, occupancy percentages, and other front office operating statistics
- Prepare a summary of cash, check, and credit card activities reflecting the hotel's financial performance for the day
- Post room charges and room taxes to guest accounts including guest transactions not posted during the day by the front office cashier
- Process guest charges voucher and credit card vouchers
- Transfer charges and deposits to master accounts
- Check to see that all charges are assigned to the appropriate departments
- Verify that all transactions performed at the front desk are supported by documentary evidence and signatures
- Print and file reservations for the next business day
- Monitor the current status of coupon, discount, and other promotional programs
- Perform check-ins and check-outs as well as wake-up calls
- Summarize results of operations for management
- Balance the days charges, making corrections as necessary
- Respond to guest needs, special requests, and complaints
- Additional tasks may be assigned at any given time
Requirements
- High school graduate or equivalent
- Minimum one (1) year of hotel front desk experience
- Understand basic principles of auditing, balancing, and closing out accounts
- Know how to operate front office equipment
- Experience handling cash, accounting procedures, and general administrative tasks
- Excellent customer service skills
- Ability to lift 50 lbs. and sit, stand, or walk for extended periods of time
Benefits
- Competitive salary
- Annual review with increase potential
- 401k program with company match
- Additional benefits may be available
