Night Auditor

Performance Hospitality • Orlando, FL

1d • $17 - $17 • Onsite

About The Position

The Night Auditor balances the books and the guest experience. You’ll handle late-night front desk operations while reconciling the day’s transactions, preparing reports, and closing the business date—accurately, on time, and in line with company policies.

Requirements

• 1–2 years of front desk, cash-handling, or basic accounting experience preferred (will train strong service-oriented candidates).
• Comfortable with PMS/POS/payment terminals; Excel/Google Sheets skills for basic reconciliations and reports.
• Detail-obsessed, organized, and calm under pressure; strong math and problem-solving abilities.
• Excellent communication and customer service skills; professional judgment and confidentiality.
• Able to work overnights, weekends, and holidays; reliable attendance required.
• Bilingual a plus; must meet background and work authorization requirements.
• Stand/walk for extended periods; frequent computer/phone use.
• Lift/push/pull up to 25–30 lbs occasionally (supplies, packages).
• Work independently during overnight hours.

Nice To Haves

• Bilingual a plus

Responsibilities

• Front Desk Operations (Overnight)
• Welcome guests; process check-ins/outs, room moves, and late arrivals; respond to requests and emergencies.
• Answer phones/emails; manage reservations, no-shows, and wake-up calls; maintain a tidy lobby and workspace.
• Night Audit & Financial Controls
• Reconcile daily revenue from PMS/POS/outlets; verify room, tax, adjustments, comps, and packages.
• Balance cash banks and credit card batches; investigate and resolve discrepancies; prepare deposit slips.
• Close the business date in PMS; roll ledgers and reset systems per SOP.
• Reporting & Handoffs
• Generate and distribute required reports (daily revenue, trial balance, arrivals/departures, occupancy, ADR, RevPAR, exceptions).
• Update the night audit pack and logs; brief morning leadership on issues, chargebacks, and follow-ups.
• Compliance & Security
• Adhere to PCI, privacy, ADA, and company policies; maintain key control and lost & found procedures.
• Conduct periodic property walks; report safety or maintenance issues via CMMS; assist with emergency procedures.
• Coordination
• Communicate room status with Housekeeping/Engineering; stage early arrivals and VIPs; support breakfast setup or lobby coffee (as applicable).
• Complete checklists, side work, and special projects assigned by management.

Benefits

• Competitive Salary: A comprehensive and competitive compensation package.
• Performance Bonuses: Based on company and individual performance.
• Health Benefits: Full medical, dental, and vision coverage.
• Retirement Savings: 401(k) plan with company match to help secure your financial future.
• Paid Time Off (PTO): Generous vacation, sick leave, and paid holidays to promote work-life balance.
• Professional Development: Opportunities for career advancement, mentorship, and ongoing learning.
• Employee Discounts: Discounts on hotel stays and services across PHM properties.
• Wellness Programs: Access to health and wellness initiatives to support a balanced lifestyle.
• Flexible Work Environment: Options for flexible scheduling and work arrangements to promote work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED