Night Auditor- Part Time (Santa Fe)

Ojo Spa Resorts•La Cienega, NM

2d•Onsite

About The Position

SUMMARY: The Night Auditor works in the front desk operations of the resort and functions as a communications and operations bridge between second and first Guest Services Department shifts, while also paying prompt and courteous attention to guests’ needs and safety or security issues. Welcomes and registers incoming and outgoing guests and groups, including late arrival check-ins and early-bird check-outs. This position includes night auditing and resort walkabout/security responsibilities and typically works alone. Conducts self and performs in a way that reflects the resort’s core values. ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES: Perform night audits for multiple departments including but not limited to restaurant revenue, spa, and guest charges; research problems and issues relating to audits, communicating within or outside of the department as needed to resolve. Prepare and disseminate the daily “On the Books” report and follow up on related matters as needed. Perform nightly walkabout, walking and/or driving around the resort to monitor activity, look for and address safety/security/guest issues, etc. Check-in and check-out guests in a confident, professional and friendly manner, including late arrivals and early departures. As such, must maintain familiarity with guests’ room and other charges in order to expedite trouble-free processing. Maintain complete knowledge of all resort features/services, experiential classes room types, room rates and the daily house count; maintain awareness of any special groups or activities on the property; be familiar with meeting rooms and meeting set-up options. Assist in ensuring that meeting rooms are set up in advance of group events. Be proficient in the understanding of the Medicine Wheel with the ability to describe it to guests. Maintain a consistent presence at the front desk or any designated work station. Project an approachable and professional image in personal appearance, hygiene and demeanor, while maintaining a clean and organized work area. Respond to inquiries regarding services and room issues; attempt to resolve guest service issues and/or elevate to the Director of Guest Services when matters are outside scope or ability. Serve as informational liaison to other departments by providing updates as the flow of guest arrivals, departures and needs evolve; be familiar with the functions of other departments. Provide access control services (gates) and remain vigilant of individuals and their purpose for being on property; be knowledgeable of and able to enforce all fire-life-safety procedures. Follow proper cash drawer, accounting, cash-out and close-of-shift procedures accurately. Follow proper procedures to accurately maintain Guest Request Log, Transportation Log and Lost & Found Log. Provide updates and additions to the electronic database (list of vendors, restaurants, service providers, etc.). Incorporate the resort’s culture of service excellence, mission and core values into all aspects of job performance. Performs the job of Bellman as needed.

Requirements

Minimum of two years of hospitality experience, including night auditor experience, preferably in a resort setting.
High school diploma (or equivalent); hospitality degree or certificate a plus.
Computer skills, experience and aptitude to include MS Office software and property management systems. Knowledge of Agilysys a plus.
Reliability, punctuality and professional communication skills are critical.
Problem-solving abilities with a meticulous eye for detail required.
Accurate cash handling skills required.
Ability to drive a golf cart, after training.
CPR and first aid certification a plus; willing to be trained in same.
Ability to work consistently work overnight shifts, including weekends, weekdays, and holidays required; must be comfortable working non-daylight hours; must be comfortable working alone.
Ability to walk or stand and move about the resort on foot or in a vehicle (both indoors and outdoors, in a variety of weather conditions) for eight or more hours per day, sit, reach, lift, bend, kneel, stoop, climb, push and pull items weighing up to 40 pounds.
The position requires manual dexterity; auditory and visual skills; the ability to follow written and oral instructions and procedures; and the ability to speak and communicate in a professional manner.

Nice To Haves

hospitality degree or certificate a plus.
Knowledge of Agilysys a plus.
CPR and first aid certification a plus; willing to be trained in same.

Responsibilities

Perform night audits for multiple departments including but not limited to restaurant revenue, spa, and guest charges; research problems and issues relating to audits, communicating within or outside of the department as needed to resolve.
Prepare and disseminate the daily “On the Books” report and follow up on related matters as needed.
Perform nightly walkabout, walking and/or driving around the resort to monitor activity, look for and address safety/security/guest issues, etc.
Check-in and check-out guests in a confident, professional and friendly manner, including late arrivals and early departures. As such, must maintain familiarity with guests’ room and other charges in order to expedite trouble-free processing.
Maintain complete knowledge of all resort features/services, experiential classes room types, room rates and the daily house count; maintain awareness of any special groups or activities on the property; be familiar with meeting rooms and meeting set-up options. Assist in ensuring that meeting rooms are set up in advance of group events.
Be proficient in the understanding of the Medicine Wheel with the ability to describe it to guests.
Maintain a consistent presence at the front desk or any designated work station.
Project an approachable and professional image in personal appearance, hygiene and demeanor, while maintaining a clean and organized work area.
Respond to inquiries regarding services and room issues; attempt to resolve guest service issues and/or elevate to the Director of Guest Services when matters are outside scope or ability.
Serve as informational liaison to other departments by providing updates as the flow of guest arrivals, departures and needs evolve; be familiar with the functions of other departments.
Provide access control services (gates) and remain vigilant of individuals and their purpose for being on property; be knowledgeable of and able to enforce all fire-life-safety procedures.
Follow proper cash drawer, accounting, cash-out and close-of-shift procedures accurately.
Follow proper procedures to accurately maintain Guest Request Log, Transportation Log and Lost & Found Log.
Provide updates and additions to the electronic database (list of vendors, restaurants, service providers, etc.).
Incorporate the resort’s culture of service excellence, mission and core values into all aspects of job performance.
Performs the job of Bellman as needed.