Night Auditor

OCI Hospitality • Lakewood, CO

14d • Onsite

About The Position

Night Auditors are our overnight Guest Service Representatives with a twist. Night Auditors answer phones, make reservations, check guests in and out, respond to requests, and actively ensure safety and security measures are being met, just like our Guest Service Representatives. The twist is that our guests are usually tired if they are arriving in the middle of the night and our Night Auditors tend to serve them best simply with compassionate and efficient delivery. Our Night Auditors typically have fewer guest interactions, allowing them to take on additional responsibilities, such as running the computer program changing the business date and posting the room charges for each guest. Night Auditors will transform the public spaces by tidying up and making them guest ready again while everyone is asleep. Because Night Auditors often work solo, strong written communication is essential in providing necessary information to the daytime team, including Housekeeping and Maintenance departments.

Requirements

• Being a night owl with a positive disposition
• Must be able to work overnight hours, including weekends, along with a commitment to dependability
• Adapt at juggling multiple tasks while retaining your composure and remaining approachable
• A genuine spark for making connections with your team members and our guests
• An authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration

Responsibilities

• Answer phones
• Make reservations
• Check guests in and out
• Respond to requests
• Actively ensure safety and security measures are being met
• Run the computer program changing the business date
• Post the room charges for each guest
• Transform the public spaces by tidying up and making them guest ready again
• Provide necessary information to the daytime team, including Housekeeping and Maintenance departments

Benefits

• You'll be part of a team committed to an inclusive, employee-focused workplace that is invested in your development.
• We want you to feel engaged, empowered, and excited to grow with us.
• We believe our greatest and most valuable asset is our people!
• We provide a rewarding, fun and flexible work environment, exciting perks, and an atmosphere designed to encourage and promote career growth within the company.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed