Night Audit | Full-Time / Overnight

Hyatt Hotels Corp.•Austin, TX

39d•Onsite

About The Position

Are you a night owl who loves numbers and customer service? If so, you might be the perfect candidate for the Night Auditor position at Hyatt Regency Austin. At Hyatt Regency Austin as a Night Auditor, you will be responsible for balancing the hotel's daily revenue and expense transactions, ensuring the accuracy of guest accounts, and providing exceptional service to our guests during the overnight shift. You will also perform various front desk duties, such as checking guests in and out, answering phones, and handling guest requests and complaints. We are proud to share that Hyatt is a certified Great Place to Work and has been named to the Fortune 100 Best Companies to Work For list in the United States-reflecting our commitment to fostering a culture of inclusion, support, and opportunity. There is a $0.50/hr. differential paid to colleagues working over night between 11pm and 7am and we offer upsell incentives to Front Office and Night Audit Agents.

Requirements

Attention to detail & Computer savvy
Previous hotel/customer service experience required.
Must have an open schedule that includes overnight shifts with availability on weekends and holidays
A true desire to satisfy the needs of others in a fast-paced environment.
Refined verbal and written communication skills.
Ability to stand for long periods of time.

Responsibilities

Auditing all charges and postings and correcting work as necessary
Reconciling daily activity and closing all accounts in preparation for the new business day
Processing, formatting and distributing daily reports for multiple divisions
Processing all payments according to hotel requirements
Interacting with colleagues in a professional manner and assisting other departments throughout the hotel
Resolving all guest concerns and compliments in a professional, timely and courteous manner

Benefits

Career Growth and Advancement - Hyatt believes strongly in promoting from within. We offer training, skills development & career mobility, providing opportunities for advancement at every level
Referral Bonuses up to $500.00 - for bringing new members to our team
Benefits Including Healthcare, Vision and Dental-after 30 days of service
Free and Discounted Room Nights - at Hyatt Hotels around the world
Free Parking - Downtown Austin in our on-site garage!
Discounted Bus Passes - subsidized by Hyatt, paid through payroll deduction
Paid Time Off - after 90 days of service
Financial Assistance - Tuition & Wellness reimbursement
Employee Assistance - Daily employee meal, 24/7 emotional support, legal guidance, personal & financial resources
Discounts at various retailers - at Headspace, Apple, AT&T, Verizon and More!