Night Auditor

Resorts World NYC•Monticello, NY

About The Position

Position Overview : The Night Auditor front desk is responsible for calculating the daily income of the hotel by verifying that all guest accounts are correct and in balance, assisting the front office, and providing great customer service that reaches the companies standards.

Requirements

Ability to remain organized in a pressure situation
Ability to input and access information into a computer
Skill in establishing and maintaining effective working relations with staff
Ability to diplomatically attend to complaints
Strong commutation skills
Ability to accurately record information and have an eye for detail
Must be 18 years or older
Two (2) years of previous night audit/accounting experience or equivalent training required.
Must be able to obtain and maintain the appropriate license through the New York State Gaming Commission

Nice To Haves

Associates or bachelor’s degree in hotel management or related field preferred.

Responsibilities

Perform Check-in and Check-out procedures.
Responsible for cash balancing and credit card processing.
Performs all audit procedures as set forth by the Hotel/casino, on a nightly basis
Initiates the generation of and coordinates the distribution of various hotel system reports.
Notifies Management of any potential discrepancies and assists with research and resolution of problems.
Oversees all close day functions in the front office and that all rooms are checked in and payments are secured.
Maintains support documentation for established filing system.
Assist all guests and other departments during the audit shift in the capacity of manager on duty in their absence.
Resolves guest complaints/concerns quickly and efficiently
Prepares a summary of cash, check, and credit card activities
Ability to operate front office equipment and software systems
Complete end of day tasks
Provide great customer service to all guests
Performs other tasks as assigned.