Night Auditor

Hacienda Del Sol Resort•Tucson, AZ

31d•Onsite

About The Position

Hacienda Del Sol Guest Ranch Resort is an historic luxury resort located at the foothills of the Catalina Mountains in Tucson, Arizona. Featuring scenic guest rooms, exquisite dining options, and rejuvenating Spa services delivered with Forbes Recommended service. If you have a passion for great service, we would love to consider you to join our team of extraordinary hospitality professionals. Summary: The Night Auditor is responsible for facilitating the transition in daily operations from one day to the next. As such, they assist in all closing and opening duties related to the front office, as well as any guest needs that may arise.

Requirements

Flexible availability, with ability to work overnight
Previous experience in customer service or hospitality
Excellent communication and math skills
Ability to learn computer functions and other on-the-job skills
Exceptional customer service skills
Ability to work independently

Responsibilities

Greet guests upon arrival, check them in and out, as well as provide them with any information they need to enjoy their stay
Knows room locations, types of rooms available, and room rates as well as the activities and services of the property.
Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
Audit and balance reports from the day shifts
Schedule guest wake-up calls and reservations for the following day
Verify that all EOD work has been performed by other departments
Respond to guest inquiries, concerns and complaints as needed
Answer phones and place reservations
Run EOD computer functions so they are complete by the end of the shift
Prepare guest bills for next-day checkouts
Process reservation cards
Balance cash drawers
Thoroughly understands and adheres to proper credit, check- cashing, and cash handling policies and procedures.
Record receipts
Facilitate the deposit of guests’ valuables in hotel safe
Reports any unusual occurrences or requests to the manager or assistant manager.
Knows all safety and emergency procedures, Is aware of accident prevention policies.
Maintains the cleanliness and neatness of the front desk area.