Night Auditor - Delta by Marriott Fargo, ND

Hotel Equities•Fargo, ND

9h•$18 - $20

About The Position

Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently seeking an exceptional Night Auditor for the Delta Hotels by Marriott in Fargo, ND. Shift: Overnight - 11pm-7am Pay: $18-$20/hr Our team members don’t just come to work; they join a mission focused on becoming an extraordinary lodging company. In doing so, they are accepted and encouraged to grow, have fun, and develop lifelong skills. If you want to build relationships, explore your untapped talents, and make a difference every day, we encourage you to apply! As the Night Auditor, you will engage with arriving, departing, and in-house guests in a professional and courteous manner by providing accurate and timely information and services. You will respond to telephone and in-person inquiries regarding reservations, hotel information, and guest concerns. Your warm, knowledgeable service and helpful guidance will assure guests that they have made the right choice in staying with us.

Requirements

2+ years of experience in the guest services, front desk, or related professional area.
Experience delivering exceptional customer service to both guests and team members.
Demonstrated proficiency with Microsoft Office applications, with intermediate to advanced Excel skills
A genuine interest in hospitality; a desire to make others feel welcome, comfortable, and cared for
A collaborative spirit and enjoyment of teamwork

Nice To Haves

Prior exposure to hospitality software; experience with Opera software is a plus
Experience with Marriott, Hilton, IHG, Wyndham, or Hyatt processes and standards is an advantage

Responsibilities

Ensuring that all end-of-day activities have been successfully executed and necessary reports are sent out.
Ensuring compliance with service and productivity standards to achieve optimal guest satisfaction.
Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference
Address and resolve all guest complaints in a timely manner, following company guidelines.
Managing room reservations, Front Office systems, and inventory of supplies.
Up-selling rooms where possible to maximize hotel revenue.
Prepare and compile financial reports, including rate and availability calendars.
Perform room inspections, which may require bending, stooping, reaching overhead, and moving throughout guest floors.
Assist with the check-in and check-out processes for guests, as well as any related guest service activities.
Carry out other duties as requested, including special requests from guests.