Night Auditor FT

Marcus Corporation•Milwaukee, WI

About The Position

Are you passionate about hospitality and eager to work for the most recognized name in the industry? Do you aspire to grow your career at a premier hotel in downtown Milwaukee? If so, the Hilton Milwaukee is the perfect place for you! We are seeking a dedicated Night auditor to join our dynamic team and contribute to the exceptional guest experience we're known for. As a Night Auditor you will be responsible for providing exceptional services to our guests, balancing charges, maintaining files and resetting the system for the next day’s operations. There’s no better time to join us as the Hilton Milwaukee is just completing a $40 million renovation. This extensive transformation elevated our guest rooms, event spaces, and grand lobby to reflect a new era of modern elegance. Connected to the newly expanded Baird Center, the Hilton Milwaukee is not only the city’s largest hotel but also a historic gem. Built in 1927 as the Schroeder Hotel, we offer 554 beautifully appointed guest rooms and over 34,000 square feet of flexible meeting space. Our commitment to innovation, exceptional service, and timeless style ensures our continued reputation as Milwaukee’s premier meeting and convention destination. If you’re passionate about hospitality and ready to make a lasting impact, we invite you to become part of our team and shape the future of the Hilton Milwaukee.

Requirements

Ability and willingness to work the overnight, 3rd shift
High school diploma or equivalent is required
Overnight and Weekend availability is required
Ability to understand, follow, and effectively communicate both written & verbally in English.
Thorough understanding of basic math and accounting skills.
Ability to make sound decisions with little supervision and to work under pressure in a fast paced environment.

Nice To Haves

Previous Night Audit experience is preferred

Responsibilities

Perform front desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, running audit reports, and taking accurate messages for guests and management.
Perform data entry and guest transactions on front desk computer system, utilizing hotel PMS (Property Management System).
Provide quality service for guests in an efficient, professional and courteous manner.
Take ownership of guest complaints and provides prompt solutions within scope of authority.
Monitor front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary.
Work with housekeeping and maintenance departments to assess room status for cleanliness, maintenance and any repair work.
Responsible for accurate cash control to include keeping cash drawer and ensuring that all funds are accounted for and deposits made according to policy.
Perform other duties as assigned.

Benefits

A free, well-balanced meal every shift
Room discounts at Marcus Hotels & Resorts and Hilton-branded properties
Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
Free parking
“Two for one” movie theater coupons at Marcus Theatres
Ability to grow your career and transfer from one property to another while maintaining your service with the company
Early wage access
Paid time off
Medical, dental, and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer, and 401k with employer match
And more!