Night Auditor Position - Starting at $20 - Hiring Immediately

Hotel Julien•Dubuque, IA

18d•$20•Onsite

About The Position

Night Auditor: A Guardian of The Guest Experience This isn't just a job-it's a calling. We're looking for an exceptional Night Auditor who is passionate about creating unforgettable experiences for people. You're the kind of person who gets a thrill out of giving someone that "aha" moment-the feeling that they truly matter, even in the dead of night. This role will challenge you to be more than you think you can be, pushing you to new levels of excellence every single shift. The Challenge This is for the person who believes how you do one thing is how you do everything. While others are sleeping, you'll be the unwavering anchor of our hotel, mastering the dual role of a financial guardian and a guest experience creator. You are not afraid to go over and beyond because your greatest satisfaction comes from ensuring a guest's peace of mind and the seamless flow of the business. You thrive on solving complex problems and turning a routine check-in into a genuinely memorable experience.

Requirements

Strong Computer Skills: Essential for utilizing our PMS and other hotel management software.
Attention to Detail: A keen eye for detail is crucial for both guest experience and financial accuracy.
Reliability & Responsibility: You're comfortable working independently and demonstrating a high degree of responsibility.
Basic Math & Accounting Skills: A fundamental understanding of financial reconciliation processes.

Responsibilities

Welcoming and registering late-arriving guests and processing early check-outs.
Answering phones and taking reservations to scheduling wake-up calls.
Handle any guest complaints or emergencies with patience and diplomacy, ensuring every guest feels heard and cared for.
Provide information that makes a guest's stay even better.
Manage payments and cash drawers with precision.
Perform nightly audits of the hotel's financial transactions, reconciling all accounts to ensure complete accuracy.
Investigate and resolve any discrepancies.
Responsible for posting room rates and taxes and preparing daily financial reports for management, providing the foundation for the next day's operations.
Monitor security systems, conduct regular security rounds, and respond to any incidents or emergencies, following established protocols to ensure the safety of everyone in the building.
Inputting and managing guest information in our Property Management System (PMS), communicating vital shift information to the next team, and completing daily checklists that set the stage for success.