Night Audit
Hilton San Francisco Airport Bayfront•Burlingame, CA
•$31
About The Position
The Hilton San Francisco Airport Bayfront is currently looking for a Night Auditor to join their Front Office team! The Night Auditor is responsible for greeting, registering and checking guests out of the hotel while ensuring the highest level of customer service, quality and preferred standards are met at all times.
Requirements
- High school graduate. Some college preferred.
- Preferred 1-2 years night audit or accounting experience.
- Previous Front Desk Agent and Hilton experience preferred.
- Bachelor’s degree preferred or equivalent combination of education and experience.
- Relevant military experience in a comparable capacity
Responsibilities
- Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
- Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
- Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
- Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
- Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
- Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
- Receive, input, retrieve and relay messages to guests
- Attend appropriate hotel meetings and training sessions
- Comply with our uniform and grooming guidelines
- Perform other duties as assigned
Benefits
- Vacation, Holiday, and Sick pay
- Medical/Dental/Vision (with opt. out option)
- Hotel Room Discount
- Life Insurance
- AD&D
- 401(k) – 4% Match
- Discount programs
- Education Assistance Program
- Voluntary Long-Term Disability
- Voluntary Short-Term Disability
- Voluntary Hospital Insurance, Voluntary Critical Illness Insurance, Voluntary Accident Insurance
- Commuter Benefits
- Toll Reimbursement Program
- Shoes for Crews
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
