Night Auditor

Home2 Suites Plymouth•Plymouth, MN

just now•Onsite

About The Position

3rd Shift Guest Service Representative/Night Auditor Are you a night owl who thrives in a calm, focused environment? Do you enjoy bringing order to the day, helping guests feel at ease, and wrapping up operations with precision? At Home2 Suites Plymouth, our Night Auditor is the overnight heartbeat of the hotel—combining guest service, attention to detail, and a touch of problem-solving magic. This role is perfect for someone who enjoys independence, takes pride in accuracy, and understands that even at 2:00 AM, hospitality matters. What You’ll Do As our Night Auditor, you’ll balance both the numbers and the guest experience: Guest Experience & Service Welcome late arrivals with a warm, friendly, and professional presence Assist guests with check-ins, check-outs, and overnight requests Ensure guests feel safe, valued, and cared for throughout the night Handle guest questions or concerns calmly and confidently Night Audit & Operations Complete the nightly audit process to reconcile daily transactions Balance room, restaurant, and market accounts with accuracy Prepare reports for hotel leadership to start the next day strong Ensure the front desk and lobby remain organized and presentable Hotel Care & Awareness Conduct routine property walks to maintain safety and security Set up the morning for success (coffee ready, lobby welcoming, details in place) Be the reliable overnight presence our guests and team depend on What Makes You a Great Fit Friendly, dependable, and professional Comfortable working independently overnight Detail-oriented and organized Calm under pressure and a natural problem solver Basic computer skills and willingness to learn hotel systems Hospitality or customer service experience is a plus—but personality and reliability matter most Why You’ll Love Working at Home2 Suites Plymouth Supportive team culture that values every role A positive, respectful work environment Opportunities to grow within Hilton and Golder Hospitality The chance to be the hero who keeps everything running smoothly while the world sleeps At Home2 Suites Plymouth, every shift matters—and our Night Auditor ensures each day ends perfectly and the next begins with confidence.

Requirements

Great attention to detail
Thorough organizational skills, proficient in accomplishing all tasks
Considerable knowledge of computer systems for registration, reservations and backup systems
Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels
Ability to read, write, speak and understand the English language to communicate with employees and guests
Ability to effectively interact with internal and external customers, some of whom will require a high level of patience, tact and diplomacy, to defuse anger, collect accurate information and resolve conflicts
Comparable hotel size and scope of experience preferred

Nice To Haves

Hospitality or customer service experience is a plus—but personality and reliability matter most

Responsibilities

Welcome late arrivals with a warm, friendly, and professional presence
Assist guests with check-ins, check-outs, and overnight requests
Ensure guests feel safe, valued, and cared for throughout the night
Handle guest questions or concerns calmly and confidently
Complete the nightly audit process to reconcile daily transactions
Balance room, restaurant, and market accounts with accuracy
Prepare reports for hotel leadership to start the next day strong
Ensure the front desk and lobby remain organized and presentable
Conduct routine property walks to maintain safety and security
Set up the morning for success (coffee ready, lobby welcoming, details in place)
Be the reliable overnight presence our guests and team depend on