Night Auditor - Cedar Creek Lodge

Xanterra Travel Collection•Columbia Falls, MT

13d•$20

About The Position

Live. Work. Explore. as a part of our Lodging team at the Cedar Creek Lodge in Columbia Falls, the gateway to Glacier National Park! Cedar Creek Lodge is a 3-diamond hotel open year-round in Columbia Falls, Montana. We depend on our team members to be highly motivated, committed, share our vision and work together to attain it, while our work environment encourages responsibility for personal growth and promotes pride in each employee. No matter what your job is, you will play an essential role in providing warm and friendly hospitality to all our guests. We’re hiring for a Night Auditor to Live. Work. Explore. in the gateway to Glacier National Park! Job Summary: To establish and provide excellent guest service, registering and greeting guests at point of check-in and throughout their stay, while processing payments and posting charges to guest accounts in accordance with Xanterra – Cedar Creek Lodge policies and procedures. About Columbia Falls: Just west of Glacier National Park lies a collection of communities who proudly welcome millions of visitors each year to the Glacier Gateway area. Columbia Falls - a lively Montana town with many locally owned shops, restaurants, breweries, and summer farmers markets - is the ideal home base for exploring Glacier National Park and the 2.4 million acres in Flathead National Forest.

Requirements

Hospitality degree or equivalent experience in hospitality and customer service.
Knowledge of general office procedures.
Knowledge of the following PC software: MS Word®, MS Excel®, MS Outlook®.
Strong communication skills both written and verbal.
Ability to learn quickly and follow instruction accurately.
Ability to prioritize tasks and move through them in an efficient manner.
Ability to work quickly and thoroughly under pressure.
Must be flexible and open to changes in procedures.
Must be knowledgeable of common office machines, i.e., computer, copy, fax, calculator – standard and ten-key, cash register, etc.
Must be able to handle guest concerns in a tactful and caring manner.
Must be team-oriented.
Must possess neat and pleasant grooming habits.
Must have good organizational skills.
Must be a self-starter.
Must be able to speak, read, write and understand English.
Able to lift and carry up to 35 pounds.
Standing for up to eight hours per shift.
Requires bending, stretching and reaching throughout a shift up to 8 hours.
Working with required chemicals.

Responsibilities

Maintain positive guest relations at all times. Notifies Location Manager and/or Guest Service Supervisor of all guest complaints. Documents incidents in accordance with established policies and procedures.
Register guests while receiving and posting proper payment and finalizing guest accounts at checkout.
Assign guest rooms, issue keys ensuring guest security at all times and in accordance with established policies and procedures.
Answer telephones in the specified time frames following proper procedures, and using correct greetings and telephone etiquette.
Take, record, and relay messages in person or via phone accurately, completely, timely, thoroughly, and legibly.
Educate guests on environmental policies and procedures as necessary.
Maintain complete knowledge of correct use of company equipment while keeping work space neat and organized.
Maintain complete knowledge of and comply with all front desk policies, procedures, and standards.
Accurately follow cash handling procedures and secure bank at all times.
Accurately post charges to guest accounts for services and purchases.
Verify accuracy of guest information and postings for work performed all day at the end of shift. (Bucket Check)
Prepares folios for each guest account.
Receives and coordinates wake-up calls.
Handle lost and found items, tagging them with the date and place found, following proper established procedures
Familiar with and follows emergency fire evacuation and safety procedures.
Understands and follows all PCI Compliance guidelines.
Keeps emergency reports up to date and accurate.
Prepares housekeeping room status report for the following day.
Wash, dry and fold laundry as assigned by Location Manager and/or Guest Services Supervisor
Rolls the system date to the next business day for Cedar Creek Lodge and GNPL when requested. (Night Audit)
Cleans lobby and front desk area as needed or requested.
Work without direct supervision and handle situations as they occur at night. Contacting Location Manager and/or Guest Services Supervisor if needed.
Adheres to all Xanterra – Cedar Creek Lodge policies and regulations.
Assists in other departments or with other job duties as requested or necessary.
Completes all other tasks as assigned by Location Manager and/or Guest Services Supervisor.

Benefits

Medical, Dental, Vision
Paid Time Off and Holidays
Disability Insurance
401k with match
Life and AD&D Insurance
Employee Assistance Program
Wellness Programs
Learning and Development Programs
Free Glacier National Park pass
Free Red Bus Tours (if available)
Retail, Lodging and Travel Discounts
Planned employee trips and activities
$350 Referral Bonus Program
A fast-paced, exciting work environment with plenty of upward mobility and growth opportunities
Meet people of all ages from all over the country and world
The adventure of a lifetime!