Night Auditor

Lodging Dynamics • Anaheim, CA

28d

About The Position

Life as a Night Auditor: Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay Process invoices, post checks to vendors and distribute employee checks Respond to guest complaints, requests and emergencies Reconcile all accounts in a timely manner Verify that all EOD work has been performed by other departments Schedule guest wake-up calls and reservations for the following day Respond to guest inquiries, concerns and complaints as needed Answer phones and place reservations What to expect in your first few months: First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting the front desk team. From there, you will show the guests how your team can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience!

Requirements

• Excellent communication and math skills
• 2+ years' experience in customer service or hospitality
• Able to learn computer functions and other on-the-job skills
• Strong eye for details
• Good problem-solving skills
• Ability to multitask
• Solid customer service skills
• Strong written and verbal communication skills
• Exceptional customer service skills

Responsibilities

• Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
• Process invoices, post checks to vendors and distribute employee checks
• Respond to guest complaints, requests and emergencies
• Reconcile all accounts in a timely manner
• Verify that all EOD work has been performed by other departments
• Schedule guest wake-up calls and reservations for the following day
• Respond to guest inquiries, concerns and complaints as needed
• Answer phones and place reservations

Benefits

• Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits
• Paid time off
• On-demand pay opportunities for instant pay between paychecks
• Leadership development program and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed