Night Auditor - DoubleTree Tampa Rocky Point Waterfront Hotel

OCI Hospitality • Tampa, FL

2d • Onsite

About The Position

Night Auditors are our overnight Guest Service Representatives with a twist. Night Auditors answer phones, make reservations, check guests in and out, respond to requests, and actively ensure safety and security measures are being met, just like our Guest Service Representatives. The twist is that our guests are usually tired if they are arriving in the middle of the night and our Night Auditors tend to serve them best simply with compassionate and efficient delivery. Our Night Auditors typically have fewer guest interactions, allowing them to take on different responsibilities, including completing the audit. During downtime, the Night Auditor will help stock the market, tidy up the lobby preparing it for the AM shift and completing reports. Because Night Auditors often work solo, strong written communication is essential in providing necessary information to the daytime team, including Housekeeping and Maintenance departments.

Requirements

• Being a night owl with a positive disposition
• Must be able to work overnight hours, including weekends, along with a commitment to dependability
• Adept at juggling multiple tasks while retaining your composure and remaining approachable
• Genuine spark for making connections with your team and our guests
• Authentic interest in improving the overall experience for your teammates and guests, through your dedication, proactive communication, innovation, and collaboration

Responsibilities

• Answer phones
• Make reservations
• Check guests in and out
• Respond to requests
• Actively ensure safety and security measures are being met
• Complete the audit
• Stock the market
• Tidy up the lobby preparing it for the AM shift
• Complete reports
• Provide necessary information to the daytime team, including Housekeeping and Maintenance departments

Benefits

• Part of a team committed to an inclusive, employee-focused workplace that is invested in your development
• Rewarding, fun and flexible work environment
• Exciting perks
• Atmosphere designed to encourage and promote career growth within the company

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed