Night Auditor - Renaissance New York Flushing Hotel at Tangram

Meyer Jabara Hotels•New York, NY

9d•Onsite

About The Position

Come be a part of our team at the newest upscale hotel near Citi Field in Flushing at Tangram! Renaissance New York Flushing Hotel is the anchor to a 4-phase complex called Tangram, positioned to be the epicenter of Flushing, Queens, and spanning two city blocks. The 208-room hotel sits atop an 8-plex 4DX cinema and is flanked by high-end condominiums with a retail center including nearly 30 Asian style restaurants, beer garden and an expansive 5,000 sq ft fitness center with an Olympic-sized pool. Guestrooms feature a streamlined aesthetic with vibrant details like hand drawn wall coverings in the foyer, plus refrigerators, rain showers, and 55” articulating LCD TVs. VIP guests receive access to the hotel's Club Lounge, serving light snacks and a cozy place to unwind. The hotel in Flushing, Queens, NY offers free shuttle service to La Guardia Airport, and easy access to the 7 train. Prime Met, the hotel's rooftop restaurant, is a fusion of Asian flavor and western steakhouse, and features a whiskey bar and a sake bar. Explore Tangram and be at the center of it all. With our smooth check-ins, we build an experience that is memorable and unique. With our check-outs, we make transactions feel like part of that same seamless experience. Night Auditors take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Night Auditor knows how to create and maintain the framework for the most memorable and unique guest experience. The Night Auditor has the ability to work with very little supervision, He/she is essentially the third shift MOD and therefore is relied upon heavily for consistent attendance and punctuality. The Night Auditor will need to adjust to a third shift (11:00 p.m. until 7:00 a.m.), which is contrary to a conventional lifestyle. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Night Auditors will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Night Auditors– to get it right for our guests and our business each and every time.

Requirements

Shift hours are 11pm to 7am, or 10:30pm to 6:30am.
Customer service and cash handling experience is required
Must have schedule flexibility for both AM/PM/Overnight shifts, weekends and holidays
Requires proficiency in English and Mandarin to include speaking, reading and writing
Must be able to multi-task
Must be 18-years-old or older to serve and pour alcohol in New York
Ability to learn quickly and work in a fast-paced position with guest interaction
A true desire to satisfy the needs of others in a fast-paced environment
High school diploma or equivalent required
Ability to lift, pull, and push moderate weight (minimum of 50 lbs.)
Must possess basic computer skills, i.e., Microsoft Word and Excel, Internet Explorer, etc.
Driver’s license and reliable transportation including a clean driving record are required.
Must have a sense of humor
Must be self confident

Responsibilities

Act with integrity, honesty and knowledge that promote the culture, values and philosophy of the Renaissance brand. Display dignity and respect of others at all times.
Assist guests with check-in and check-out processes (verifying registration, address and credit information, balancing bank, posting charges). Go above and beyond to provide assistance, i.e., assist with luggage, coffee, directions, wake-up calls, future reservations, etc.
Courteously and efficiently provide information for guest and visitor inquiries; coordinate all guest requests for special arrangement of services; inform guests of hotel services, features and room amenities.
Answer hotel telephones courteously and efficiently following Renaissance standards.
Prepare, set up, stock, take down, clean and provide quality beverages and food products consistently for all guests by adhering to all recipe and presentation standards. Be familiar and knowledgeable with the operation of the Point-Of-Sale system.
Is proficient (with adequate training) with basic engineering functions – e.g.: HVAC thermostat operation, fire panel functionality, Ving operations, security system monitoring, etc.
Follow Marriott operational policies and procedures, including those for cash and credit card handling, safety and security and all other policies, procedures and standards to ensure we can consistently exceed the guests’ expectations.
Completion of Daily Revenue Reports nightly to break out the day’s revenue accurately for management and ownership