Night Auditor

24-7 Hotel Management • Santa Barbara, CA

16h

About The Position

The Night Auditor is expected to provide excellent customer service to all guest they encounter. Excellent service requires offering Ultimate Service with a smile and promoting the brand standards we are known for – uncompromised service with a focus on guest satisfaction. This position is responsible for the ensuring all guest-related financials are accurately entered and accounted for, reporting this information up the chain, and making corrections as necessary

Requirements

• Ability to understand and use math concepts to manage hotel financials and clearly communicate financial information
• Ability to communicate effectively in both verbal and written form
• Ability to carry out specific oral or written instructions with precision
• Willingness and ability to adapt as necessary to meet business demands
• Focus on guest satisfaction and project this desire through positive interaction with guests while striving to provide an excellent experience for all guests, both internal and external
• Mastery of basic mathematic concepts including an ability to subtract, multiply, add, and divide all units of measure, compute ratios, rate, and percentages, draw and interpret bar graphs, perform basic arithmetic computations involving American monetary units
• Must be able to stand for extended periods of time
• Must be able to climb stairs
• Must be able to thrive in a fast-pace environment
• Must be able to use a ladder and step stool
• Must be able to lift up to 10 pounds frequently and 25 pounds periodically
• Must be able to pull up to 25 pounds occasionally
• Must have visual acuity to distinguish between objects both near and far (with or without corrective lenses)

Responsibilities

• Complete all brand required training
• Complete all required Safety & Health training
• On a daily basis, perform all audit procedures as set forth by the Hotel and company
• Verify the status of all wake-up call requests and ensure they are properly handled
• Balance all cash receipts and work performed during the audit shift
• Make deposits of cash
• Prepare the front office for the 'A' shift and reset day's business
• Act as a Guest Service representative and manager on duty during the evening hours
• Act as PBX operator during the audit shift
• Attend and actively participate in all front office meetings
• Participate in all training and cross training programs
• Take the initiative to greet guests in a friendly and warm manner
• Perform any job-related duties as requested by supervisor

Benefits

• 24-7 Hotel Management offers a safe and stable work environment with an open-door policy, paid vacation, paid training, health, vision, dental and life insurance; and discounted room nights when traveling in our family of hotels.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed