Night Auditor

Home2Suites•Philadelphia, PA

16d•Onsite

About The Position

Wurzak Hotel Group is looking for an experienced Night Auditor to support the Front Desk department at our gorgeous property, HOME2 Suites Philadelphia Convention Center location. This position will be responsible for verifying daily accounting activity and is responsible for the accurate compilation of all reports for management's review the next day. In a Front Desk Agent capacity, greets guests, processes check-ins and checkouts, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. We are looking for someone with personality, experience, and drive to contribute to the continued success of this luxury property. General Requirements Reviews room and tax postings for accuracy. Balances department totals. Ensures all house charges are posted accurately and in a timely fashion. Balances ledgers. Completes all room night audit reports. Balances all credit card room charges. Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible. Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures. Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc. If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands. Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures. Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. On time and at work when scheduled and in proper uniform. Perform special projects and other responsibilities as assigned. Education and Experience: High school education or equivalent experience. One to two years of customer contact experience. Must have at least one year experience as a hotel night auditor. Guest service, basic accounting, and familiarity with hospitality industry practices preferred.

Requirements

High school education or equivalent experience.
One to two years of customer contact experience.
Must have at least one year experience as a hotel night auditor.

Nice To Haves

Guest service, basic accounting, and familiarity with hospitality industry practices preferred.

Responsibilities

Reviews room and tax postings for accuracy.
Balances department totals.
Ensures all house charges are posted accurately and in a timely fashion.
Balances ledgers.
Completes all room night audit reports.
Balances all credit card room charges.
Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies.
Accommodate special requests when possible.
Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Answer inquiries about hotel services, in-house events, directions, local attractions, etc.
Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
Pre-register, block reservations and, as appropriate, take same day and future reservations.
Cancel room reservations according to policies and procedures.
Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
On time and at work when scheduled and in proper uniform.
Perform special projects and other responsibilities as assigned.