Edgefield Night Auditor

McMenamins • Troutdale, OR

2d • Onsite

About The Position

McMenamins Edgefield is Hiring a Hotel Night Auditor ! McMenamins is a family-owned company in Oregon and Washington serving our own handcrafted beer, wine, cider, spirits, and coffee alongside good, honest pub fare. Locations range from neighborhood pubs to historic hotels. We emphasize community, art, history, music, food, drink, and fun. McMenamins has seasonal, as well as long-term career opportunities! We value Diversity, Equity and Inclusion and welcome individuals from diverse backgrounds. Description of the Position: The Hotel Night Auditor position generally works between 10pm to 8am every day but may vary dependent on business needs and the manager’s discretion. Duties include extensive computer work; trouble shooting inaccuracies; documentation and communication; checking hotel guests in and out; taking reservations in person or by phone; working multiple line phone service; operating a POS terminal; handling money; cleaning; stocking supplies; signing property keys, radios, and pagers in and out to employees and guests; navigating guests around property features; and most importantly, insuring the satisfaction of all our guests. Since the auditor is at times the only employee on duty, this position also requires training on emergency procedures and understanding and implementation of McMenamins policies on crisis management. Due to the late-night hours of this position, the auditor must be self-motivated, self-managing, be able to prioritize tasks and must stay alert and awake throughout the shift. Above all this position requires a positive attitude and dedication to providing excellent customer service in person, on the telephone, or by other means of correspondence. This job can be hard physical work and requires mental agility and the ability to effectively multi-task in a fast paced and deadline-oriented environment. The night auditor must also have the ability to work well independently and as a member of a team.

Requirements

• Previous night audit, hotel or accounting experience is required
• First Aid CPR certification required
• Customer service experience
• Cash handling experience
• Knowledge of and comfort with computers
• Flexible schedule including evening, graveyard, weekend, and holiday availability required

Responsibilities

• extensive computer work
• trouble shooting inaccuracies
• documentation and communication
• checking hotel guests in and out
• taking reservations in person or by phone
• working multiple line phone service
• operating a POS terminal
• handling money
• cleaning
• stocking supplies
• signing property keys, radios, and pagers in and out to employees and guests
• navigating guests around property features
• insuring the satisfaction of all our guests
• training on emergency procedures
• understanding and implementation of McMenamins policies on crisis management
• prioritize tasks
• providing excellent customer service in person, on the telephone, or by other means of correspondence

Benefits

• $45 hotel rooms, 40% off bottles of wine, access to concerts
• Happy Hour beverage pricing all day, 40% off McMenamins apparel & spa services, shift food credits and more
• Comprehensive insurance benefits package, including vision, medical, dental, chiro and alternative care to eligible employees
• 401(K)plan with employer contribution to eligible employees
• Paid Time Off (PTO)
• Neighborhood pubs and hotels with opportunities to work at other locations like our winery or concerts
• Belief in a work life balance
• Be part of a fun team and having a positive work environment
• Multiple career path opportunities - we have staff who have gone from front desk attendants to sales associates, from server to manager and many other continuing stories within McMenamins

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees