Night Auditor

Budget Rent A Car of Utah•Salt Lake City, UT

2d•Onsite

About The Position

Budget Car and Truck Rental of Utah is seeking a Night Auditor to work our overnight shift. The night auditor is responsible for managing all overnight operations at our international airport location. Including processing customer transactions, opening and closing contracts as well as extending contracts, and maintaining accurate records. This role requires a detail-oriented individual with excellent customer service skills, the ability to work independently, and proficiency in handling customer inquiries and/or grievances. Family owned and operated for over 45 years we are the largest car rental franchise in the United States. Hands down we have the best and most confident team in the industry. We are a global brand combined with entrepreneurial benefits. We don’t believe in many levels of hierarchy. From our corporate office to every location, each employee is essential to our operation. People are our greatest asset. This description is not an all-inclusive description. Incumbent may be subject to additional tasks and responsibilities that management deems appropriate .

Requirements

High school diploma or equivalent required.
Previous experience in a customer service, retail, or auditing role, ideally within the car rental or hospitality industry.
Ability to work independently during overnight shifts with minimal supervision.
Excellent communication and interpersonal skills.
Ability to handle stressful situations calmly and efficiently.
Valid driver’s license with clean driving record (no more than 2 incidents/accidents in last 3 years).
Must be 18 years of age and legally authorized to work in the United States.
Hiring is contingent on passing a complete background check and drug screen

Responsibilities

Customer Service: Assist customers with rental return and rental processes, address inquiries, and resolve any issues that arise during the night shift.
Inventory Management: Monitor and manage inventory of rental vehicles, including logging vehicle returns and checking for damage and cleanliness.
Data Entry: Enter and update customer information, rental agreements, and other relevant data into the system accurately and efficiently.
Problem Solving: Address any issues that arise during the night shift, such as customer disputes, vehicle disputes, vehicle availability, or system malfunctions.
Compliance: Ensure all operations comply with company policies and procedures, as well as local regulations.
Sales: Promote upgrades to a more premium car; advising customers on other enhancements like protection product services; selling a full tank of gas; etc.
Communication: Coordinate with day shift staff to ensure a smooth transition and effective handover of responsibilities.