Night Audit

Springhill Suites•Orlando, FL

1d•Onsite

About The Position

Join our team as a Night Auditor and be part of a dynamic hospitality environment. As a Night Auditor, you will play a crucial role in ensuring the smooth operation of the hotel during the overnight hours. You will be responsible for performing financial audits, handling guest check-ins/check-outs, and providing exceptional customer service. This position requires strong attention to detail, excellent communication skills, and the ability to work independently. If you are looking for an opportunity to contribute to the success of a reputable hotel, we invite you to apply. When you join our team, you become part of our Lake Nona community of hotels rooted in service, connection, and belonging. Our team members create meaningful guest experiences through teamwork, professionalism, and genuine care. Please note that this is an overnight position with shifts typically starting in the late evening or early morning hours. We offer competitive compensation and benefits packages. If you are guest-focused, and thrive in an overnight environment, this is the job for you. We look forward to reviewing your application and potentially welcoming you to our team as a Night Auditor.

Requirements

High school diploma required. College degree preferred.
Previous hotel front desk experience required minimum of two years.
One year accounting experience with one year of Night Audit experience.
Fluency in job related English, both verbal and non-verbal.
Provide legible communication and directions.
Compute basic mathematical calculations (add, subtract, multiply,divide numbers).
Strong attention to detail and organizational skills.
Excellent customer service skills
Ability to work independently and handle multiple tasks simultaneously.
Proficient in using computer systems and software for data entry and reporting.
Knowledge of hotel operations and guest relations highly desirable.

Responsibilities

Perform night audit duties including reviewing and balancing daily financial transactions.
Prepare and distribute reports to management and other departments.
Handle guest check-ins and check-outs during the overnight shift.
Assist guests with inquiries, requests, and resolving any issues or complaints.
Maintain accurate records of guest accounts and transactions.
Operate phone systems and handle incoming calls professionally.
Provide exceptional guest service in a positive and clear speaking voice, listen attentively to understand requests.
Verify and swipe credit cards for authorization using electronic acceptance methods.
Handle cash, make change and balance an assigned house bank.
Post charges to guest rooms and/or house accounts as needed.
Retrieve messages, mail, and packages for guests as requested.
Research and perform revenue audit function.
Upon completion of audit, input information into general ledger system.
File paid invoices in night audit packs.
Research and respond to charge inquiries on a timely basis.
Send copies of guest folios on a timely basis.
File registration cards in suite number order.
Complete all other duties as assigned.