Night Auditor

Resolute Road Hospitality•Gilbert, AZ

About The Position

The Tru by Hilton is located in Gilbert Arizona and is looking to add to our hospitality family! This hotel is adjacent to San Tan Mall Dining and Retail district, and only a short drive away from the Phoenix-Mesa Gateway Airport. If you are ready to take a step into the hospitality industry here is a perfect opportunity to start your career with one of Hiltons newest brands! Summary At Resolute Road Hospitality, we’re redefining third-party hospitality management through collaboration, innovation, and excellence. With a growing national footprint, we offer dynamic opportunities for professionals ready to grow. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences. Your Role As Night Auditor, you’ll be the overnight anchor of the hotel, ensuring smooth operations, accurate financial reconciliation, and exceptional guest service. You’ll manage front desk responsibilities, support overnight guest needs, and prepare the property for the next day. This role is ideal for someone who values Integrity, thrives in a quiet, focused environment, and brings Grit and Social Intelligence to every guest interaction.

Requirements

Strong understanding of front desk operations and guest service
Excellent communication and interpersonal skills
Ability to work independently and multitask in a fast-paced environment
Proficiency in Microsoft Office; experience with hotel systems preferred
High attention to detail and accuracy in financial reconciliation
Ability to remain calm and professional in high pressure or emergency situations
Comfortable interacting with guests from diverse backgrounds
Knowledge of emergency procedures and safety protocols
High school diploma or GED required
Consistent attendance and adherence to Resolute Road Hospitality’s standards are critical to success in this role.

Nice To Haves

Previous hospitality or night audit experience preferred
TIPS or state equivalent alcohol awareness training

Responsibilities

Greet and welcome guests with warmth and professionalism
Reconcile and close out daily front desk transactions and reports
Run night audit processes and prepare next day reports for key departments
Monitor overnight operations and respond to guest needs and concerns
Begin breakfast prep and ensure lobby and front desk areas are clean and guest ready
Promote brand loyalty programs and recognize members
Process retail and pantry transactions
Maintain market inventory and restock as needed
Communicate maintenance or housekeeping issues to appropriate teams
Uphold Resolute Road Hospitality’s service and cleanliness standards
Follow all company policies and procedures
Other duties as assigned by supervisor or management