Hiring Night Auditors at MH Hospitality

Talentuition, LLC•Omaha, NE

22h•Onsite

About The Position

MH Hospitality, an Omaha-based hotel development and management company, sets a new standard for customer service and excellence in the hospitality industry. Their properties offer comfort and convenience to both professional and leisure travelers with modern amenities. A Hilton-affiliated MH Hospitality Hotel in the Omaha area is seeking an experienced and meticulous Night Auditor. This role involves overseeing guest check-ins/outs, handling customer service issues, assisting with fiscal reporting, and supporting evening personnel to ensure a professional, efficient, and welcoming environment for all. While previous Hilton experience is ideal, the company is willing to train individuals seeking professional advancement who are comfortable with overnight shifts and committed to excellence. MH Hospitality is dedicated to developing future hospitality leaders and offers advancement opportunities for high-performing candidates.

Requirements

High school diploma or equivalent
At least 21 years of age
Familiarity with front desk operations and guest relations best practices
Excellent phone etiquette and experience with multi-line systems
Strong customer service skills with a focus on hospitality
Knowledge of night audit processes and basic accounting principles
Proficiency in Microsoft Office products
Strong decision-making abilities and capable of thinking on your feet
Excellent communication and interpersonal skills
Ability to work overnight shifts and flexible schedule to work some weekends and holidays

Nice To Haves

Previous hotel, resort, or hospitality experience preferred
Hilton experience strongly preferred, with training in PEP (Property Engagement Platform)

Responsibilities

Perform night audits by verifying and reconciling daily transactions, ensuring accuracy in financial reporting
Provide exceptional customer service at the front desk, assisting guests with check-ins, check-outs, and inquiries
Manage multi-line phone systems efficiently, addressing guest needs and directing calls as necessary
Maintain accurate records of guest accounts and transactions while ensuring confidentiality and security
Resolve guest issues promptly and effectively to enhance overall satisfaction
Prepare reports detailing occupancy, revenue, and other key metrics for management review
Collaborate with housekeeping and maintenance teams to ensure all areas are clean and operational
Uphold hotel policies and procedures while fostering a welcoming atmosphere
Other duties as required