Front Desk Agent - Hampton Inn South Plainfield

Buffalo Lodging•South Plainfield, NJ

5d•$19•Onsite

About The Position

Hampton Inn by Hilton, South Plainfield-Piscataway-205 New World Way, South Plainfield, NJ 07080 We are currently looking for a Night Auditor to join our Front Desk Team! Our Hampton Inn with 107 guest rooms, is located off I-287/I-95 in South Plainfield, a half-mile from Hadley Center and 10 minutes from Piscataway. Rutgers University – New Brunswick is six miles away and we’re close to a variety of corporate offices. The New Jersey Convention and Exposition Center is nine miles away and we’re 30 minutes from Newark Airport. We serve a daily hot complimentary to all our guests. A great place to stay – a great place to work. The Hampton Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Night Auditor is the face of the hotel during overnight hours and provides superior service to all guests. About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. What We Offer You: At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: Paid Weekly (Every Friday!) $18.50/hr

Requirements

Customer Service experience, in a hotel setting preferred.
Hilton experience is a plus.
High School diploma or equivalent is preferred.
Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
Must have valid drivers license, and acceptable driving history subject to company approval .
Overnights, 11 PM- 7 AM
Weekend Availability needed

Responsibilities

Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
Handles cash, credit card information and goods at the property.
Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all.
Respond to all guest requests in a timely manner.
Taking reservations from incoming callers inputs all pertinent information into the hotel management system.
Updates and cancels reservations in the system as requested by the guest.
Organizes previous shifts paperwork, closes and balances all room accounts and vouchers, investigates and analyzes out of balance situations, runs trial balance reports and night audit.
Prepares guest folios for express check out.