Night Auditor - Dollywood's DreamMore Resort & Spa - Full Time Year Round

All Career•Pigeon Forge, TN

6h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across Dollywood Resorts which includes over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to grow our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our overall company resort portfolio. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Night Auditor who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand and our region. We want to work alongside someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our hosts, guests, and community while simultaneously ensuring the success and profitability of our unique culinary offerings. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to their life and work. We are seeking an individual who has the ability to bring the vision of the Dollywood Resorts to life. The recipe for the right Night Auditor will be equal parts curious learner, innovator, administrator, mentor and motivator. The purpose of the Night Auditor is to prepare, balance, and audit all daily postings and transmittals of property revenues. The host is to ensure that all guest service standards are maintained at the front desk. The host is to assist with guest needs during the night audit shift. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Requirements

Requires thorough knowledge of business math and customer service
Requires operating knowledge of computer equipment, or may require broad knowledge in clerical or service areas
This position requires a minimum formal education of a high school diploma
Minimum of no less than six months job-related experience
Must be able to successfully pass a background check and drug screen
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively with Guests and Hosts using approved communication methods
Able to tolerate various temperatures while working outdoors
Able to operate/drive a company vehicle with valid driver’s license and insurance
Able to meet the physical demands of the job
Able to lift at least 25 lbs
Able to perform assigned duties with attention to details, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision
Ability to solve practical problems and deal with a variety of concrete variables

Responsibilities

Ensures accurate and timely recording and reporting of all property receipts
Maintains guest service standards at the front desk at all times
Follows cash handling procedures as outlined by the accounting department.
Collects payment at check out and provides change for guests as needed
Performs all end of day front desk and night audit functions, including reviewing cashier audits for accuracy, balancing credit card postings to computer system, maintaining computer database integrity daily, and auditing of master bills
Completes express check out in a timely manner and issues to security for delivery
Completes the daily sales report and issues to all departments
Prepares all computer systems for the following day.
Ensures accurate and timely backup files / tapes are maintained on a daily basis
Prepares, balances, posts, and distributes all necessary reports on a daily basis
Completes property walk through, ensuring buildings are secure and safety systems in working order
Contacts management in emergency situations
Management reserves the right to change and/or add to these duties at any time