Night Auditor at the Marriott Cincinnati North (West Chester, OH)

Milwaukee Marriott West•West Chester, OH

68d•Onsite

About The Position

Marriott Cincinnati North is seeking dynamic candidates to fill a full time Night Auditor. Candidates must have availability to work shifts from 11pm-7am.

Requirements

Previous customer service experience required.
Proficient with Microsoft Word & Excel
MUST HAVE OPEN AVAILABILITY
8 hour shift
Holidays
Night shift
Weekends

Nice To Haves

Previous hotel experience preferred.
Hotel Experience: 1 year (Preferred)
Front Desk: 1 year (Preferred)
High school or equivalent (Preferred)

Responsibilities

providing exceptional service to guests at all times
assisting guests efficiently, courteously, and professionally in all guest services related functions
greets and registers guests, provides room assignments, and accommodate special requests
answers all incoming internal/external calls using proper etiquette
ensures all departments, rebates, paid outs, phone charges, and other misc. charges are in balance for the day.
ensures property management system is backed up nightly on tape and stored in secure area.-runs all necessary reports for the day and prepared them for accounting to review
resolves guest challenges and takes appropriate action to ensure guest satisfaction
processes guest payments and follows proper cash handling procedures
must be able to stand for 8 consecutive hours
Checks & Balances necessary reports