Night Auditor - The Markham Hotel
About The Position
Position Summary: The Night Auditor is responsible for overseeing the front desk operations during overnight shifts. This role involves auditing the day’s transactions, ensuring all financial records are accurate, handling guest check-ins and check-outs, and addressing any guest concerns or requests. The Night Auditor ensures that the hotel runs smoothly during the night shift and prepares the property for the following day. Key Responsibilities: Night Audit and Financial Reconciliation: • Review and reconcile daily transactions, including guest charges, payments, and adjustments. • Ensure that all charges are posted correctly to guest accounts, including room charges, taxes, and additional services. • Verify and balance the cash drawer and prepare daily financial reports, including revenue and occupancy statistics. • Process and complete the night audit in the property management system (PMS), ensuring accuracy and proper documentation. • Identify and correct any discrepancies in guest accounts or financial records. • Ensure all transactions are properly closed out at the end of the shift, maintaining accuracy and compliance with hotel policies. Guest Check-in and Check-out: • Greet guests arriving during the night shift, providing a warm and professional check-in experience. • Handle late check-ins and check-outs, ensuring guest information is entered correctly into the PMS. • Provide guests with information regarding hotel amenities, services, and emergency procedures. • Address any guest requests or concerns promptly and professionally during the night shift. • Ensure guests are provided with accurate folios (itemized statements) at check-out. Guest Service and Communication: • Respond to guest inquiries and concerns in a professional and friendly manner. • Handle phone calls and walk-in guests, providing information and assistance as needed. • Resolve any issues or complaints that arise during the night shift, ensuring guest satisfaction. • Communicate important information to other departments (e.g., housekeeping, maintenance) regarding guest needs or requests. Security and Safety: • Monitor the hotel’s security system to ensure the safety and security of guests and the property during overnight hours. • Perform regular walk-throughs of hotel facilities to check for any safety hazards or maintenance issues. • Follow emergency procedures in the event of a crisis, such as fire alarms, medical emergencies, or guest disturbances. • Ensure the front desk area is secure, and properly manage keys and guest information. Administrative and Reporting Duties: • Prepare and distribute reports for management, including revenue reports, guest check-in/check-out statistics, and any issues or incidents that occurred during the night shift. • Maintain accurate guest records and ensure that any special requests or comments are documented properly. • Review the hotel’s occupancy for the following day and assist with reservations, cancellations, and updates. • Prepare the hotel for the morning shift, ensuring that all areas are ready for the next day’s operations. Additional Duties: • Assist with light housekeeping duties, such as stocking the front desk or ensuring the lobby is clean and organized. • Support the night team with any other tasks as needed, such as assisting in guest services or handling administrative tasks. • Participate in the training and development of other night staff or front desk personnel, as needed
Requirements
- High school diploma or equivalent (required).
- Previous experience in a hotel front desk or guest services role (required).
- Experience with cash handling, auditing, and report preparation.
- Strong attention to detail, especially when reviewing financial records and guest accounts.
- Excellent communication and customer service skills to handle guest interactions, especially during overnight hours.
- Ability to work independently and handle multiple tasks efficiently.
- Proficient in basic math and accounting procedures.
- Ability to resolve issues and make decisions independently during overnight shifts.
- Strong organizational skills and ability to prioritize tasks.
- Ability to stand or sit for extended periods during the night shift.
- Ability to lift and carry up to 25 pounds (e.g., supplies, guest luggage, etc.).
- Ability to work overnight shifts, including weekends and holidays.
Nice To Haves
- Associate’s or Bachelor’s degree in Hospitality, Business, or a related field (preferred).
- Experience with property management systems (PMS) and basic financial reconciliation (preferred).
Responsibilities
- Review and reconcile daily transactions, including guest charges, payments, and adjustments.
- Ensure that all charges are posted correctly to guest accounts, including room charges, taxes, and additional services.
- Verify and balance the cash drawer and prepare daily financial reports, including revenue and occupancy statistics.
- Process and complete the night audit in the property management system (PMS), ensuring accuracy and proper documentation.
- Identify and correct any discrepancies in guest accounts or financial records.
- Ensure all transactions are properly closed out at the end of the shift, maintaining accuracy and compliance with hotel policies.
- Greet guests arriving during the night shift, providing a warm and professional check-in experience.
- Handle late check-ins and check-outs, ensuring guest information is entered correctly into the PMS.
- Provide guests with information regarding hotel amenities, services, and emergency procedures.
- Address any guest requests or concerns promptly and professionally during the night shift.
- Ensure guests are provided with accurate folios (itemized statements) at check-out.
- Respond to guest inquiries and concerns in a professional and friendly manner.
- Handle phone calls and walk-in guests, providing information and assistance as needed.
- Resolve any issues or complaints that arise during the night shift, ensuring guest satisfaction.
- Communicate important information to other departments (e.g., housekeeping, maintenance) regarding guest needs or requests.
- Monitor the hotel’s security system to ensure the safety and security of guests and the property during overnight hours.
- Perform regular walk-throughs of hotel facilities to check for any safety hazards or maintenance issues.
- Follow emergency procedures in the event of a crisis, such as fire alarms, medical emergencies, or guest disturbances.
- Ensure the front desk area is secure, and properly manage keys and guest information.
- Prepare and distribute reports for management, including revenue reports, guest check-in/check-out statistics, and any issues or incidents that occurred during the night shift.
- Maintain accurate guest records and ensure that any special requests or comments are documented properly.
- Review the hotel’s occupancy for the following day and assist with reservations, cancellations, and updates.
- Prepare the hotel for the morning shift, ensuring that all areas are ready for the next day’s operations.
- Assist with light housekeeping duties, such as stocking the front desk or ensuring the lobby is clean and organized.
- Support the night team with any other tasks as needed, such as assisting in guest services or handling administrative tasks.
- Participate in the training and development of other night staff or front desk personnel, as needed
Benefits
- Competitive hourly wage, with potential for shift differentials for overnight hours.
- Possible benefits package, including health insurance, paid time off, and other employee perks.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
