Night Auditor

Grande Cayman Resort • Myrtle Beach, SC

5h

About The Position

The Night Auditor is responsible for managing the front desk operations and overseeing all departments of the property during the overnight hours. They ensure the highest degree of quality guest care is maintained at all times, through prompt and courteous service.

Requirements

• Due to the cyclical nature of the hospitality business, team members may be required to work varying schedules to reflect the business needs of the resort, including weekends and holidays
• Ability to work necessary overnight hours
• Ability to anticipate guest needs, change direction quickly, and multi-task
• Working knowledge of rooms management systems preferred
• Uses independent judgment and possesses solid decision-making skills
• Proficient with general office PC applications (i.e., word processing, spreadsheets, and databases)
• Strong verbal and written communication skills, including the ability to communicate effectively via email and phone with proper etiquette
• Passion for providing exceptional service to guests and team members
• Proven job reliability, diligence, dedication, and attention to detail
• Teamwork and collaboration
• Must be able to communicate clearly and professionally with guests, coworkers and supervisors

Nice To Haves

• Working knowledge of rooms management systems preferred

Responsibilities

• Responsible for overseeing activities of all overnight staff on property including Housekeeping, Loss Prevention, PBX, and Maintenance
• Prepares summary of cash, check and credit card activity
• Accurately performs all overnight audit reports and procedures according to property and company policy
• Handles any guest issues or complaints, using appropriate service recovery methods
• Executes policies and procedures for the front office, including following rate programs
• Responds to emergency situations and immediately notifies GSM, Resort Manager, or General Manager, when appropriate
• Communicates overnight events and issues to the management team by completing the Night Auditor’s Report
• Assists in maintaining a safe and secure environment; reports suspicious persons, activities and/or hazardous conditions to the Loss Prevention department
• Reports any unsafe work conditions to the Guest Services Manager, Resort Manager or General Manager
• Other duties as assigned

Benefits

• Medical and Dental insurance
• Supplemental insurance plans (ex. Vision, Life, etc…)
• Paid Time Off
• 401(k) retirement plan with company match
• Bereavement Leave
• Jury Duty Pay
• Employee Assistance Program
• David L. Brittain Scholarship Program
• Tuition Reimbursement
• Resort Accommodations Discount

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed