Night Auditor

Temecula Creek Inn•Temecula, CA

19d•$20 - $21

About The Position

Essential Purpose : To be responsible for greeting guests in an efficient and courteous manner. As the first face that many see upon arrival, the Hotel Front Desk Agent checks guests in and out of their rooms, distributes room keys, answers questions and processes payments for hotel services. Essential Duties : To follow all specified procedures to maintain and post a daily balance of all house accounts, including running preliminary reconciliations, detail transactions, and final reports to accounting and profit centers. To follow all specified procedures to reconcile reports with the restaurant & golf system each night, researching and posting any unresolved tickets from the day shifts. To follow all specified procedures to audit the shift closing of all front office staff, including personally closing shift three, and completing an audit summary for each shift. To follow all specified procedures to send shift reports of overnight happenings. To produce accurate and timely month-end reports, including Guest Ledger reports, Geographic Analyses, and Travel Agent reports. To produce Preliminary Flash reports, on a daily basis. To understand and respond to all guest needs and requests in a timely and professional manner. To provide to all inquirers, accurate information regarding hotel facilities, services, and programs. To follow all policies and procedures of the Front Desk and accounting department and Temecula Creek Inn. To immediately report all suspicious occurrences and hazardous conditions. To maintain the cleanliness and safety of work areas at all times. To practice safe work habits at all times, to avoid injury to self and others. To comply with company and departmental safety rules and regulations, including the proper handling of all relevant equipment. To attend all mandatory meetings, as directed. To perform other tasks, including cross-training, as directed.

Requirements

High school diploma or equivalent required
English fluency required
Must have minimum one year experience in hotel audit systems, general accounting, or clerical auditing or controlling
Must know ten key by touch, and have strong math and analytical skills
Basic typing ability required
Must be able to display knowledge of one or more computer systems
Must display knowledge of currently accepted business phone etiquette
Detail oriented
Organized and efficient
Learns quickly
Safety minded
High quality standards for production and service
Diplomatic and calm
Strong verbal communications skills
Courteous, friendly, and professional manner
Good team player
Customer service focus
Able to work productively with little supervision
Trustworthy and reliable
Stands and walks approximately I 0% of shift
Sits at desk or phone console approximately 90% of shift
Bends and reaches to perform routine job tasks
Uses personal computer approximately 80% of shift
Requires extensive reading and computation
Must be able to work productively during graveyard shift hours

Responsibilities

Maintain and post a daily balance of all house accounts
Reconcile reports with the restaurant & golf system each night
Audit the shift closing of all front office staff
Send shift reports of overnight happenings
Produce accurate and timely month-end reports
Produce Preliminary Flash reports, on a daily basis
Understand and respond to all guest needs and requests
Provide accurate information regarding hotel facilities, services, and programs
Follow all policies and procedures of the Front Desk and accounting department and Temecula Creek Inn
Report all suspicious occurrences and hazardous conditions
Maintain the cleanliness and safety of work areas
Practice safe work habits
Comply with company and departmental safety rules and regulations
Attend all mandatory meetings
Perform other tasks, including cross-training