Night Auditor

Hampton Inn Tillman'S Corner•Mobile, AL

About The Position

A & R Hospitality Group is looking for a Night Auditor who can provide outstanding customer service and always maintains a positive attitude. About A&R Hospitality Group : A&R Hospitality Management operates 21 hotels throughout the United States, totaling approximately 1,800 rooms and over $100 million in assets. The company partners with premium brands such as Marriott, Hilton, IHG, Wyndham, and Choice, as well as independent brands in six competitive markets. For additional information, please visit the companyâ€™s website at www.anrgroup.com . The Night Auditor works at the front desk of the hotel and provides service to hotel guests and clients. The Night Auditor greets and checks in arriving guests and checks out departing guests. The Night Auditor provides excellent customer service to all guests, makes reservations for guests arriving on the same day or future dates, answers incoming phone calls, and responds to any guest inquiries or requests. The agent will also perform any brand required tasks within the properties front desk system to process the hotels nightly audit. We are in search of qualified candidates who can excel at the following:

Responsibilities

Always maintain a professional appearance
Register all incoming guests and ensure all pertinent information is obtained
Assist in other departments as needed
Address and resolve guest complaints in a timely manner
Block incoming reservations based on guest requests and room availability
Block arriving reservations of all groups
Maintain cleanliness of the back office and front desk area
Anticipate guest needs to have superior guest service
Maintain confidentiality and security of proprietary company information and guest information
Perform a nightly audit according to brand and A&R standards