Night Auditor

Remington Hospitality • Minnetonka, MN

2d

About The Position

A Hotel Night Auditor is a unique, dual-role position that combines the customer service duties of a front desk agent with the analytical tasks of an accountant. Because they work during the "graveyard shift" (typically 11:00 PM to 7:00 AM), they are often the only person managing the hotel's operations for several hours. Here is a breakdown of the typical responsibilities, skills, and requirements for this role. 1. PRIMARY RESPONSIBILITIES The role is generally split into two main categories: Guest Services and Financial Auditing. FINANCIAL & ADMINISTRATIVE (THE "AUDIT") End-of-Day Processing: Running the "Night Audit" on the Property Management System (PMS) to close the current business day and open the next. Reconciling Accounts: Balancing the day’s receipts, including cash, credit card transactions, and room charges. Verifying Accuracy: Checking guest folios for errors, ensuring room rates and taxes are posted correctly. Report Generation: Preparing and distributing daily revenue, occupancy, and management reports for the morning executive team. No-Show Management: Billing "no-show" reservations and updating the system to reflect actual occupancy. GUEST SERVICES & FRONT DESK Check-ins/Check-outs: Handling late-night arrivals and early-morning departures. Guest Inquiries: Answering the phone and resolving guest requests (e.g., extra towels, noise complaints, or wake-up calls). Security & Safety: Monitoring the lobby and premises for safety, often acting as the primary point of contact for emergencies. Lobby Maintenance: Many hotels require the auditor to keep the lobby tidy and sometimes prepare the early-morning coffee service. 2. KEY SKILLS & QUALIFICATIONS Because the auditor often works without direct supervision, they must be highly reliable and self-motivated. Category Required Skills Numerical Basic accounting, proficiency in math, and high attention to detail. Technical Familiarity with PMS software (e.g., Opera, Maestro, Hilton OnQ) and Excel. Soft Skills Patience, problem-solving, and the ability to stay calm under pressure. Physical Ability to stand for long periods and remain alert during overnight hours. EDUCATION REQUIREMENTS: Minimum: High school diploma or GED. Preferred: Previous experience in hospitality or a background in bookkeeping/accounting. Qualifications What we are looking for Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions High work ethic and self-initiative May be required to work varying schedules to include nights, weekends, and holidays Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Requirements

• Basic accounting, proficiency in math, and high attention to detail.
• Familiarity with PMS software (e.g., Opera, Maestro, Hilton OnQ) and Excel.
• Patience, problem-solving, and the ability to stay calm under pressure.
• Ability to stand for long periods and remain alert during overnight hours.
• High school diploma or GED.
• Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays

Nice To Haves

• Previous experience in hospitality or a background in bookkeeping/accounting.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• End-of-Day Processing: Running the "Night Audit" on the Property Management System (PMS) to close the current business day and open the next.
• Reconciling Accounts: Balancing the day’s receipts, including cash, credit card transactions, and room charges.
• Verifying Accuracy: Checking guest folios for errors, ensuring room rates and taxes are posted correctly.
• Report Generation: Preparing and distributing daily revenue, occupancy, and management reports for the morning executive team.
• No-Show Management: Billing "no-show" reservations and updating the system to reflect actual occupancy.
• Check-ins/Check-outs: Handling late-night arrivals and early-morning departures.
• Guest Inquiries: Answering the phone and resolving guest requests (e.g., extra towels, noise complaints, or wake-up calls).
• Security & Safety: Monitoring the lobby and premises for safety, often acting as the primary point of contact for emergencies.
• Lobby Maintenance: Many hotels require the auditor to keep the lobby tidy and sometimes prepare the early-morning coffee service.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED