Night Auditor

Villatel • Orlando, FL

25d • Onsite

About The Position

Villatel Orlando Resort is hiring a Night Auditor for the Guest Experience team. The role includes balancing financial transactions, ensuring the accuracy of guest accounts, and preparing reports for Accounting and Operations Management. The successful candidate takes pride in providing an exceptional guest experience and plays an integral role in ensuring that our guests have an unforgettable visit that creates lifetime memories. Your role will be to respond to guest inquiries, provide information regarding Marriott Bonvoy memberships, collaborate with different departments including operations, maintenance, dispatch, and housekeeping so that the services provided are seamless. If you are passionate about hospitality and connecting with guests, this role is for you so apply today!

Requirements

• High School Diploma or equivalent required. Associate or bachelor’s degree in hospitality management, business administration, or related field preferred.
• A genuine passion for hospitality and a dedication to exceeding guest expectations through personalized service and attention to detail while attempting to resolve issues in a timely and satisfactory manner.
• Previous experience in a customer service or hospitality role, to include tenure as a night auditor.
• Excellent verbal and written communication skills, with the ability to interact professionally and effectively with guests, colleagues, and management.
• Strong mathematical and problem-solving skills.
• Ability to work collaboratively with colleagues and departments to achieve common goals and ensure guest satisfaction.
• Meticulous attention to detail coupled with the resourcefulness to ensure accuracy in guest service requests and resolutions.
• Willingness to work variable hours, including evenings, weekends, and holidays, to accommodate the needs of guests and the operational requirements of the resort properties.

Responsibilities

• Assist with check-in and check-out procedures and provide information about resort amenities and services.
• Balancing the day's financial transactions, ensuring that guest accounts are accurate, and providing reports to Accounting and Operations Management.
• Address guest inquiries, requests, and concerns promptly and courteously, either in person, via phone, or through electronic communication channels.
• Collaborate with operations, maintenance, and dispatch teams to fulfill guest requests, resolve issues, and ensure a seamless guest experience.
• Liaise with dispatch agents to communicate guest requests, prioritize tasks, and coordinate resource allocation to meet service demands effectively and efficiently.
• Solicit feedback from guests regarding their stay, actively listen to their concerns or suggestions, and relay relevant information to management and appropriate departments for action.
• Perform various administrative duties such as handling guest paperwork, processing payments, and maintaining accurate records of guest interactions and service requests.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees