Night Auditor

Sage Hospitality • Denver, CO

1d • Onsite

About The Position

At The Crawford Hotel and The Oxford Hotel, you're joining a team that is part of the heartbeat of Denver, located above the historic Denver Union Station. These hotels are iconic Denver landmarks, blending timeless elegance with modern luxury and a history dating back to 1891. The team is driven by passion and purpose, delivering unforgettable experiences through attention to detail and a genuine passion for hospitality, celebrating individuality and fostering adventure. Joining means gaining a place to grow, thrive, and make your mark at two of Denver’s most iconic landmarks, with competitive benefits, a supportive culture, and career opportunities. The Night Auditor position involves auditing, balancing, and reporting on various hotel areas such as food and beverage outlets, rooms/front desk, and the gift shop to ensure accurate, timely information, adherence to company policies, and fraud prevention. The role also includes professionally and courteously responding to arriving, departing, and in-house guests by providing accurate and timely information and services, as well as handling telephone and in-person inquiries regarding reservations, hotel information, and guest concerns.

Requirements

• High school education or equivalent experience.
• Ability to operate personal computer, cash register and calculator.
• Ability to compile facts and figures.
• Telephone and guest relations etiquette and skills.
• Moderate hearing required to communicate with guests.
• Excellent vision required for viewing of CRT screen.
• Excellent speech communication skills required to communicate with guests over the telephone.
• Excellent comprehension and literacy required for reading daily reports, numbers, etc.

Nice To Haves

• Accounting background preferred, but not required.

Responsibilities

• Audit, balance and report on all food and beverage outlets (e.g. restaurants, lounges, banquets, room service) cash and credit operations to include but not limited to checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc. and reset all registers to ensure accurate, timely information.
• Audit, balance, post and report on the front desk to include but not limited to; room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.
• Audit, balance and prepare, verify and report on Room information to provide rooms management with a picture of how they are performing. Prepare and input statistics and income journal sheets for preparation of daily reports.
• Balance and close all bank ticket codes, daily.
• Run night audit final after insuring all revenues are in balance nightly.
• Greets and completes established check-in procedures for arriving guests on a daily basis, using both manual and computerized methods, in order to ensure guest are satisfied and in rooms as requested.
• Facilitates guest departure (check-out) on a daily basis by following established manual and computer procedures in order to close guest accounts and open the room for the next sell.
• Maintains good customer relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone.
• Operates the PBX equipment by accepting incoming calls, assisting outgoing calls, scheduling and setting wake-up calls and paging guests to provide guests with timely and efficient service.
• Perform the duties of a Front Desk Clerk including express checkouts.

Benefits

• Opportunity to earn propery incentives: upsell incentives, porterage, room service, and much more!
• Complementary RTD EcoPass
• Medical, dental, & vision insurance
• Health savings and flexible spending accounts
• Basic Life and AD&D insurance
• Paid time off for vacation, sick time, and holidays
• Eligible to participate in the Company’s 401(k) program with employer matching
• Employee Assistance Program
• Tuition Reimbursement
• Great discounts on Hotels, Restaurants, and much more
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED