Night Auditor

Royal Sonesta New Orleans, LA•New Orleans, LA

About The Position

The Night Auditor is responsible for consistently delivering results that contribute to the mission and overall success of the hotel. The Night Auditor will perform Cashier and Guest Service Agent duties.

Requirements

Track record of delivering exceptional guest or client experience
Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates
Strong communication skills
Appropriate professional appearance and demeanor
Ability to satisfactorily operate computers, familiarity with Microsoft Office/OPERA and/or willingness to learn new software systems
Ability to calculate figures and amounts such as discounts, interest, commissions and percentages
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to speak effectively before groups of customers or employees of organization
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
High School diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

Know duties of front desk, PBX and night auditor as outlined in the appropriate job descriptions
Reconcile and complete all daily front desk cashier work
Run final trial balance to post rooms and close day
Run accounts receivable reports
Proof next day reports for front office, housekeeping, sales and executive office as required
Have a complete working knowledge of POS and PMS
Perform duties with minimum direction from supervisor
Provide guest with quick, pleasant and efficient service
Follow established departmental and hotel policies
Aware of Hotel's personal service program and participate actively in it
Build solid relationship with your Colleagues
Treat colleagues with respect and dignity
Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.
Deliver Passionate & Engaging Service to our Guests
You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest’s name Establish/anticipate needs Solve and own all requests/complaints Thank everyone