Night Auditor

Gulph Creek Hotels•Robbinsville Township, NJ

22d

About The Position

We are seeking a customer-oriented Night Auditor/Guest Service Representative. Hours are 11PM to 7AM Sunday-Thursday. The successful candidate will be responsible for attending to the needs of our guests while providing outstanding guest service.

Requirements

High school diploma or equivalent
Customer Service Experience
Must be capable of accurately handling money
Reading, math, and communication skills
Overnight shift 11p-7a. Weekends and holidays are required as needed. Flexibility required (days of week may vary)
Adhere to brand and company standards

Responsibilities

Responding to guest requests and inquiries
Shift is overnight (11PM-7am) up to 5 nights weekly-Requires weekends and holidays as needed.
Welcome guests upon arrival and check-in according to established standards and procedures
Communicate hotel facilities and services to all guests
Provide information on the local area and points of interest
Answer the front desk phone, transfer calls
Post all charges, update folios, balance credit cards, charges and cash
Project a courteous and hospitable attitude at all times
Be familiar with all room types, and rates in the hotel and upsell
Stock and organize the hotels “Market”
Responsible for overall security, conduct security walks
Perform bookkeeping activities such as balancing accounts & nightly audits