Night Auditor

Property Management•Pittsburgh, PA

17h•Onsite

About The Position

The Night Auditor is responsible for completing all nightly audit functions while delivering exceptional guest service at the hotel’s front desk. While performing audit duties, the Night Auditor also assists guests with check-ins and check-outs, processes reservations, and responds to guest inquiries, ensuring a high level of service throughout the overnight shift. Proactive thinking, keeping guest security always in mind, and creating a safe, clean, and friendly work environment. Responsible for counting cash and maintaining the accuracy of the issued cash drawer at the beginning and end of each scheduled shift. Check the front desk log for problems, special requests, etc. Greets, registers, and assigns rooms to guests. Process guest registrations, including collecting payment. Prepare express checkout folios. Maintain room status inventory. Communicate all pertinent shift information to Front Office Manager, General Manager, and other desk staff. Maintain and clean the lobby and bathroom as needed. Communicates all information to the following shift to ensure a smooth transition. Works closely with all hotel departments to ensure the highest quality of customer service. Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions. Explains in-room and hotel features. Responsible for completing all required shift paperwork, and night audit reports daily. Performs other duties as assigned by management. Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

Responsibilities

Completing all nightly audit functions
Delivering exceptional guest service at the hotel’s front desk
Assisting guests with check-ins and check-outs
Processing reservations
Responding to guest inquiries
Counting cash and maintaining the accuracy of the issued cash drawer
Checking the front desk log for problems, special requests, etc
Greeting, registering, and assigning rooms to guests
Processing guest registrations, including collecting payment
Preparing express checkout folios
Maintaining room status inventory
Communicating all pertinent shift information to Front Office Manager, General Manager, and other desk staff
Maintaining and cleaning the lobby and bathroom as needed
Communicating all information to the following shift to ensure a smooth transition
Answering inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions
Explaining in-room and hotel features
Completing all required shift paperwork, and night audit reports daily
Performing other duties as assigned by management