Night Auditor

Donohoe Hospitality Services Careers•Arlington, VA

20h

About The Position

Grow Your Career at Residence Inn Arlington Ballston! Looking for a workplace that values you and your future? At Residence Inn Ballston, we offer more than just a job—we provide opportunities to learn, grow, and succeed in hospitality. Join a supportive, inclusive team where your contributions matter and your career goals are encouraged. Enjoy a prime location in the lively Ballston neighborhood, with restaurants, shopping, and entertainment just steps away. Income (Night) Auditor - Full-time Position Summary: Our Night Auditor plays a crucial role in ensuring the smooth operation of the hotel during nighttime hours. This position is responsible for auditing, balancing, and consolidating departmental ledger accounts, preparing various hotel operating reports, and handling the requests and transactions of hotel guests. The Night Auditor ensures that all financial transactions are accurately recorded and reconciled, providing essential support to the hotel's financial operations. Additionally, this role involves providing exceptional guest service, addressing inquiries, and resolving issues to enhance the overall guest experience.

Requirements

Previous hotel experience required.
Previous hotel front desk experience required.

Responsibilities

Post all daily room and outstanding charges.
Balance all revenue totals of cash and credits against the revenue report.
Verify and prepare registration cards for arriving guests.
Handle hotel phone system, transfer calls, and take messages for guests as well as hotel staff.
Take, modify, and cancel guest reservations.
Check in/out guests according to hotel and/or brand standards.
Address inquiries, requests, and complaints from guests.
Coordinate with other departments to fulfill guest special requests.
Notify housekeeping and maintenance of any reported problems with guestrooms and hotel grounds.
Provide information and assistance to guests regarding the hotel and local surroundings.
Create and/or print the required reports.
Verify each front desk shift’s transactions.
Finalize transactions completed during the day, including completing a daily income report and daily F&B Revenue Report.
Maintain the cleanliness and organization of the Front Office area.
Perform cashier duties, cash travelers’ checks, and post phone charges and other miscellaneous charges to guest accounts.
Follow in-house procedures to help ensure the security of guests and employees.
Be knowledgeable about hotel emergency procedures.