Night Auditor

Mainsail Lodging & Development•Tampa, FL

42d•Onsite

About The Position

The Night Auditor at the Epicurean Hotel is responsible for providing exceptional guest service while performing overnight front desk operations and end-of-day financial auditing. This role ensures the accuracy of daily financial transactions, maintains hotel security during overnight hours, and delivers a welcoming and professional experience for all guests. The Night Auditor serves as the primary hotel representative overnight and must be dependable, detail-oriented, and service-focused.

Requirements

High school diploma or equivalent required.
Prior hotel front desk, night audit, or hospitality experience preferred.
Basic accounting or auditing experience is a plus.
Ability to take initiative and work independently with minimal direction
Strong communication skills, both verbal and written
Strong attention to detail and accuracy with numbers.
Excellent customer service and interpersonal skills.
Ability to remain calm, professional, and solution-oriented in all situations.
Proficiency with hotel property management systems (PMS) and basic computer applications (Microsoft Office, email, etc.).
Strong time management and organizational skills.
Integrity and discretion when handling confidential information.
Ability to work overnight shifts, weekends, and holidays as required.

Responsibilities

Balance and audit room revenue, food and beverage revenue, banquet revenue, cashier reports, and guest and house accounts to ensure accuracy; maintain and post daily balances in accordance with established procedures.
Perform all specified day-closing and night audit procedures to prepare the hotel for the next business day, including preliminary reconciliations, detailing transactions, and submitting final reports to accounting and applicable profit centers.
Prepare, review, and distribute accurate daily financial and operational reports for hotel management.
Reconcile cashier reports with the restaurant system each night, researching, resolving, and posting any unresolved tickets from day shifts.
Accurately post charges, collect and verify methods of payment, process payments, and address guest billing inquiries or discrepancies.
Greet and interact with guests in person and over the phone, delivering exceptional, personalized customer service in alignment with Epicurean Hotel standards.
Process overnight check-ins, check-outs, reservations, and mobile arrivals by assigning rooms, producing room keys, escorting guests when appropriate, and assisting with luggage as needed.
Respond to and resolve guest inquiries, requests, and concerns promptly and professionally using established empowerment guidelines.
Monitor hotel activity during overnight hours to ensure guest safety and security; report any suspicious activity or unusual items in guest rooms or common areas to hotel leadership and/or the loss prevention team.
Maintain a clean, organized, and professional front desk environment.
Communicate effectively with other departments regarding guest needs, maintenance issues, and operational concerns.
Adhere to all company policies, procedures, and cash-handling guidelines.
Perform other necessary duties as reasonably assigned by management.