Night Auditor

Marriott•Scottsdale, AZ

8h•Onsite

About The Position

The Night Auditor is responsible for completing end-of-day activities, including posting charges, running night audit backup, and rolling the date. This role involves processing various payment types such as room charges, cash, checks, debit, or credit, as well as handling adjustment, paid-out, correction, and miscellaneous vouchers. Key duties include printing contingency lists, selling rooms to walk-in guests, operating the telephone switchboard for wake-up calls and messages, and completing the Room Rate Variance Report. The Night Auditor also manages guest check-ins, room assignments, and key activation/reissue. Financial responsibilities include counting and securing the bank at the end of the shift and balancing receipts according to Accounting specifications. The position requires setting up, stocking, and maintaining work areas, ensuring cleanliness and presentation. Additionally, the Night Auditor is expected to report accidents and unsafe conditions, adhere to company policies, maintain a professional appearance, protect proprietary information and company assets, and provide excellent guest service by welcoming, acknowledging, and assisting guests, including those with disabilities. The role also involves clear communication, positive team collaboration, and compliance with quality assurance standards. Physical demands include moving objects up to 25 pounds, reaching, bending, twisting, stooping, and standing or walking for extended periods.

Nice To Haves

Education: High school diploma or G.E.D. equivalent.
Related Work Experience: Less than 1-year related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None

Responsibilities

Complete end-of-day activities including posting charges to accounts, running night audit backup, and roll the date.
Process all payment types such as room charges, cash, checks, debit, or credit.
Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
Print contingency lists to have a record of all guests in case of emergency.
Sell a room/accommodation to guests without reservations based on availability.
Operate telephone switchboard station, process requests for wake-up calls, and advise guest of any messages.
Complete the Room Rate Variance Report.
Process all guest check-ins and assign room.
Activate or reissue room keys using electronic key machine.
Count bank at end of shift and secure bank.
Balance and drop receipts according to Accounting specifications.
Set up, stock, and maintain work areas, and inspect the cleanliness and presentation of all materials prior to use.
Report accidents, injuries, and unsafe work conditions to manager.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals.
Comply with quality assurance expectations and standards.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Perform other reasonable job duties as requested by Supervisors.