Sand Trap/Gearhart Hotel Night Auditor

McMenamins•Gearhart, OR

3d•Onsite

About The Position

This position is responsible for the accounting of each night’s closing and serves as the hotel front desk clerk. Normally the shifts for this position are between 11pm to 7am every day, but may vary dependent on business need and manager’s discretion. Duties include: extensive computer work; trouble shooting inaccuracies; documentation and communication; checking hotel guests in and out; taking reservations in person or by phone; working multiple line phone service; operating a POS terminal; handling money; cleaning; stocking supplies; signing property keys, radios, and pagers in and out to employees and guests; navigating guests around property features; and most importantly, insuring the satisfaction of all our guests. Since the auditor is at times the only employee besides the Security guard on duty, this position also requires training on emergency procedures and understanding and implementation of McMenamins policies on crisis management. Due to the late night hours of this position, the auditor must be self-motivated, self-managing, be able to prioritize tasks and must stay alert and awake throughout the shift. Above all this position requires a positive attitude and dedication to providing excellent customer service in person, on the telephone, or by other means of correspondence. This job can be hard physical work and requires mental agility and the ability to effectively multi-task in a fast paced and deadline oriented environment. The night auditor must also have the ability to work well independently and as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Management. All McMenamins employees will also be expected to keep current on all company events, history, and products. Other duties are assigned by the Manager.

Requirements

Previous night audit, hotel or accounting experience is required
First Aid CPR certification required
Excellent attention to detail
Ability to solve routine problems quickly and effectively while adhering to company policy
Excellent customer service skills
Ability to remain calm and friendly in stressful situations
Accurate accounting cash handling skills
Knowledge of and comfort with computers
Flexible schedule including evening, graveyard, weekend and holiday availability required
Work effectively independently or as a member of a team
Must have a value for diversity and the ability to work with individuals from different backgrounds
Most importantly, this job requires a positive attitude, a value for diversity, and a commitment to excellent customer service
Each employee is expected to come to work ready to have fun and be a positive force
YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION

Responsibilities

Accounting of each night’s closing
Hotel front desk clerk
Extensive computer work
Trouble shooting inaccuracies
Documentation and communication
Checking hotel guests in and out
Taking reservations in person or by phone
Working multiple line phone service
Operating a POS terminal
Handling money
Cleaning
Stocking supplies
Signing property keys, radios, and pagers in and out to employees and guests
Navigating guests around property features
Insuring the satisfaction of all guests
Training on emergency procedures
Understanding and implementation of McMenamins policies on crisis management
Perform job in a safe manner
Report any safety concerns to Management
Keep current on all company events, history, and products
Accurate and timely accounting of all nightly closings
Work alone during late night/ overnight hours
Communicate clearly effectively
Extensive computer use, including extensive keyboard usage and the ability to use spreadsheets
Working on your feet for long periods including standing, walking and stair climbing
Traveling between individual departments on the property to gather needed information
Extensive phone use including managing multi line phones
Safely lift and carry heavy objects with the help of another person if necessary
Perform regular front desk duties outside the scope of night audit accurately